Learning & Development Specialist - Inside Sales
Job Description
Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.
As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.
As a Learning & Development Specialist, you will be responsible for conceiving, designing, developing, and delivering training for Property Inside Sales employees and support for the learning and development needs of the property sales team.You will also run the New Hire Training program, Employee Onboarding, Ongoing Sales Training, Technical, Product and System training, Policy Training, and refreshers and post-training interventions to update the employees with the required knowledge.
In this role, you will:
- Design a comprehensive training plan and roadmap for the vertical and the respective offices, ensuring alignment with business objectives
- Conduct structured Training Needs Assessments (TNA) with commercial and support teams to identify skill gaps and training priorities
- Create engaging and effective training modules tailored to business needs, covering both technical and behavioural competencies
- Design and administer quizzes, assessments, and knowledge checks to evaluate employee skill levels and training impact
- Oversee the onboarding process for commercial and support employees, ensuring a smooth transition and early productivity
- Conduct interactive virtual training sessions to support remote and local employees across different regions
- Oversee and manage LMS users and groups for the relevant departments and regional offices, ensuring seamless access to training resources
- Track and report training effectiveness and employee performance progress to line managers, ensuring continuous learning improvements
- Regularly assess the impact of training programs, aligning outcomes with organisational goals and making data-driven enhancements
- Engage with business heads and department stakeholders to continuously gather training requirements and optimise learning solutions
- Provide regular reports on learning initiatives, interventions, and their impact on business performance
- In coordination with the Tech teams, conduct system and process training for commercial and support employees to ensure seamless technology adoption
- Support performance enhancement initiatives in collaboration with Sales Effectiveness teams, providing targeted learning interventions
- Partner with Business Intelligence and Marketing teams to design and implement Market Intelligence training programs for commercial teams
- Work on strategic projects as assigned by the line manager, contributing to broader business initiativesn.
- A bachelor&aposs degree;
- Minimum of 4 years of experience in a similar role
- Understanding of LMS and CRM
- Experience with CRM platforms
- Experience with Learning Management Systems;
- Strong communication skills
- Strong writing and editing skills
- Excellent Communication skills
- Strong presentation skills
- Problem-Solving
- Teamwork
- A fast paced, high performing team
- Multicultural environment with over 60 different nationalities
- Competitive Tax-free Salary
- Comprehensive Health Insurance
- Annual Air Ticket Allowance
- Employee discounts at multiple vendors across the emirates
- Rewards & Recognitions
- Learning & Development
Bayut & dubizzle is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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