Customer Support Specialist - E-Learning MNC

• Manage onboarding of new customers
• Build relationships with customers
• Keep supplier info up to date for ME customers,
• Collate information required for supplier registrations
• Maintain Sales CRM with recent customer updates and developments,
• Create sales orders and proforma invoices, and follow through to delivery

• Process new membership applications forms
• Register new members and create business partner records in SAP (Dubai) or Zoho (KSA)
• Support with monthly renewals keeping account managers in the loop
• Manage complimentary training seats, track availability, update records, and register users on the LMS,
• Handle cancellations: request credit notes, update records, and notify the regional office

• Support the management of training participants on the LMS: registration, user management, password issues, exam reset,
• Draft and share participant communications (English/Arabic),
• Follow up for training registrations and setup for courses delivered in Arabic.

• Strong client management skills with a gift for admin and coordination tasks
• Comfortable using tools like Sales CRM, SAP, Zoho, Excel, and an LMS
• Great communication skills to manage both internal and external stakeholders
• You're comfortable juggling multiple tasks and priorities across international stakeholders
• You enjoy supporting teams and customers and get satisfaction from getting things right!

Our client is an international learning and accreditation provider with global presence. They are currently expanding their team looking for a Customer Support Specialist to join them.

This is a great opportunity to work in a fast-paced, regional role with impact. You'll support meaningful work, collaborate with international teams, and get exposure to both sales and operations.