Senior Cargo Customer Service Agent - Courier Express

Job description / Role

Employment: Full Time

Job outline:

• Respond to queries from customers in relation to the import and export of cargo, from the point of quotation through to reservation and acceptance.
• Provide system support to customers to enable them to navigate through SkyCargo to track their consignments.
• Attend to customer complaints and suggestions and report these to the supervisor on duty for further investigation, conduct any necessary follow-up in a manner which restores and maintains customer goodwill.
• Generate reports on sales and revenue and convey this to revenue accounts on a daily basis to ensure that correct rates are applied and payments are claimed.
• Communicate with external and internal customers and suppliers to deliver professional services and products which conform to policies, procedures, and regulations to achieve service excellence.
• Compile data related to market intelligence, as directed by the supervisor.

• Logistics/Cargo. Air Cargo: 3+ years
• 10 years schooling or equivalent:
• Experience in airfreight and cargo handling, experience in customer handling preferred.
• Knowledge/skills: Effective communication skills (written and oral).
• Excellent IT skills and knowledge of SkyCargo and Calogi. Knowledge of cargo tariffs, IATA regulations, SkyCargo systems, policies and procedures, import and export rules and regulations.
• Trained in advanced cargo acceptance handling, advanced cargo tariff, dangerous goods acceptance, special load handling.
• Leadership role: No
• Safety sensitive role: No

About the Company

A fast-growing international airline with one of the youngest fleets in the sky and more than 400 awards for excellence worldwide.

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