Key Account Manager

Job Description

Today, the Arabian Oud fragrance house headquartered in Saudi Arabia is a global brand with over 1200 stores in many parts of the world, and 400 distinctive products in its collection, spread over 35 countries. Our signature stores thrive in Paris, Dubai, Milano, Madrid, Nice, Berlin, New York, Kuala Lumpur, London Oxford Street, Westfield Stratford, and Westfield London.

This role requires a strong commercial mindset, excellent negotiation skills, and the ability to navigate diverse business models across multiple regions.

Key Responsibilities:

• Develop and execute strategic plans to expand distribution sales across ecommerce (retail and marketplace), offline retail, and duty-free channels.
• Identify, onboard, and manage key accounts, ensuring long-term partnerships and mutual growth.
• Achieve sales, revenue, and profitability targets through effective account management.

• Build strong collaborations with marketplace platforms, online distributors, and ecommerce partners.
• Optimize digital presence through pricing strategies, promotional calendars, and assortment planning.
• Monitor online performance, analyzing KPIs such as sell-through, conversion, and visibility.

• Expand presence in offline wholesale and duty-free markets, building strong retail and distributor relationships.
• Negotiate contracts, commission structures, and trade agreements with partners.
• Ensure compliance with local and international regulations for duty-free operations.

• Act as the primary point of contact for key accounts, maintaining strong relationships with decision-makers.
• Lead negotiations on pricing, terms, and promotional support to maximize profitability.
• Collaborate cross-functionally with marketing, supply chain, finance, and retail operations to deliver tailored solutions.

• Conduct regular business reviews with partners, analyzing sales performance and market trends.
• Identify growth opportunities, emerging markets, and new partnership prospects.
• Provide regular reporting to management, highlighting performance, risks, and opportunities.

Qualifications & Requirements:

• Bachelors degree in Business Administration, Marketing, or related field (MBA preferred).
• Minimum 5+ years of experience in account management, ecommerce, or duty-free/wholesale sales, preferably within luxury retail, beauty, or FMCG industries.
• Proven track record of growing accounts and expanding into new markets.
• Strong commercial acumen with excellent negotiation and relationship management skills.
• Experience working with regional and international markets is highly desirable.
• Excellent communication skills in English (Arabic or French is a plus).