[ref. j17949016] Dubai - Business Planning Analyst(Service Delivery)

Job Description

The Business Planning Analyst will play the leading role in providing business reporting and analysis to the Operations Management Team. A key requirement of the role will be to provide insights on how to improve business activities based on performance analysis and forecasts.

THE RESPONSIBILITIES:

Here are how your day-today responsibilities of the role will look like, but are not limited to:

Plan and forecast service delivery revenue on a monthly and quarterly basis, with regular tracking updates.

Collaborate with internal teams (Customer Success Managers, Project Managers) to resolve order fulfilment issues and manage aged orders through analysis and target setting.

Oversee resource planning, productivity tracking, and documentation best practices.

Communicate effectively via reports and presentations, providing business intelligence to operations leadership.

Liaise with finance, sales, and other stakeholders to gather business requirements and contribute to customer segmentation strategies.

Support improvements in customer satisfaction (CSAT, NPS) through data analysis, reporting, and communication best practices.

THE SKILLS AND EXPERIENCE:

Degree in Business, Economics or Mathematics preferred

Minimum of 5 years experience with strong background in analytics.

Previous involvement in Business Operations.

Extensive knowledge of systems including Excel & Salesforce.

Technical knowledge preferred in telecom like WAN, LAN.

Excellent communication skills