[ref. w87020000] Customer Service Duty Manager UAE
Job Description
A career without limits
As the nations flag carrier, we take great pride in connecting Britain with the world and the world with Britain.
Its something weve been doing for over 100 years, ever since we launched the worlds first international scheduled air service between London and Paris.
This originality has been in our blood since day one. Its the spirit we share with the people that fly with us, our partners, and our colleagues.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.
We know great things can happen when youre inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
The Role
Customer Service Duty Manager , UAE
Working for the Airport Manager UAE, you will be leading a team of both Customer Service and Ramp Handling professionals in delivering excellent customer service, whilst also ensuring delivery of all compliance standards to ensure we operate a safe, secure, and punctual operation.
As a Customer Service Duty Manager, you will collaborate with the Airport Manager to uphold corporate and legislative safety and security standards, manage local Service Level Agreements (SLA), and oversee the performance of all local suppliers.You will serve as a deputy reporting official during serious incidents, foster relationships with key stakeholders, and represent BA at an AOC level.
What Youll Do- Manage relationships with third-party companies, authorities, and handling agents.
- Ensure a safe and secure operation, including ramp and local safety management system.
- Maintain effective communication with key departments and head office.
- Lead, advise, and manage the Ground Handling Agent (GHA) team, fostering a climate of excellence.
- Ensure delivery of the highest standards of quality in customer services.
What Youll Bring To British Airways
Originality keeps British Airways soaring. So, you dont have to like marmalade or cups of tea or actual sand in your sandwiches for that matter. And you dont need to have a point of view on the Stones versus the Beatles, you just need to be yourself and bring:
- Excellent decision making and problem-solving skills.
- Proven experience of managing a team
- Proven front line supervisory experience.
- Effective supplier relationship management
- Good working knowledge of BA operational systems and MS Office
- Effective communication with internal and external partners and customers.
- Manage relationships with third-party companies, authorities, and handling agents.
- Ensure a safe and secure operation, including ramp and local safety management system.
- Maintain effective communication with key departments and head office.
- Lead, advise, and manage the Ground Handling Agent (GHA) team, fostering a climate of excellence.
- Ensure delivery of the highest standards of quality in customer services.
- Previous experience of working in an operational environment (essential)
What We Offer
We believe that all the people who work with us should feel valued for the part they play. Its one of the reasons our rewards go far beyond a competitive salary.
From the day you join us, youll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. Youll also receive up to 30 discounted Hotline airfares per year for yourself, friends, and family.
At British Airways youll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and we dont expect our people to either.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and were committed to creating a culture where everyone feels that they can be themselves. Were looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.