[ref. c57793001] Food and Beverage Operations Manager - Dubai
Job description / Role
Employment: Full Time
Company description
Belimitless
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Job description
Job summary
The Food & Beverage Operations Manager is responsible for leading and overseeing the daily operations of all F&B outlets at Raffles & Fairmont Doha. This role ensures the highest level of guest satisfaction, operational efficiency, financial performance, and team development.With a commitment to luxury hospitality, innovation, and service excellence, the F&B Operations Manager supports the strategic direction of the Food & Beverage division and ensures alignment with the brand standards of both Raffles and Fairmont.
Key responsibilities
Operational leadership- Supervise the day-to-day operations of all F&B venues including restaurants, bars, lounges, and in-room dining.
- Maintain consistency in quality, service delivery, and guest experience across all touchpoints.
- Collaborate with the chefs and restaurant managers to ensure smooth coordination between kitchen and service operations.
- Monitor service standards and implement improvement plans where needed.
- Drive revenue growth through upselling, promotions, and cost control initiatives.
- Support in the development and execution of the F&B budget, forecasting, and performance analysis.
- Optimize labor productivity and manage departmental expenditures in line with forecasts.
- Lead, train, and mentor a multicultural and dynamic F&B team.
- Promote a positive, respectful, and inclusive work culture in line with company values.
- Conduct regular performance reviews and support professional development plans.
- Ensure adequate staffing levels and succession planning across outlets.
- Uphold and enhance service excellence in line with Forbes and LQA standards.
- Resolve guest complaints promptly and professionally, ensuring total satisfaction.
- Implement and support guest feedback systems and monitor trends.
- Work closely with the assistant director of F&B to execute departmental strategies and goals.
- Participate in F&B innovation projects, menu planning, and promotional initiatives.
- Liaise with marketing and events teams to develop seasonal campaigns and activations.
- Ensure compliance with local health and safety regulations, HACCP standards, and corporate policies.
- Uphold brand, legal, and ethical standards in all F&B operations.
- Bachelor's degree in hospitality management or related field
- Minimum 5 years of progressive F&B leadership experience in luxury hotel(s) and/or resort(s); GCC experience preferred
- Experience in high volume F&B operations and management
- Proven financial acumen and experience with P&L management
- Exceptional interpersonal, leadership, and communication skills
- Proficiency in English; additional languages are a plus
- Familiarity with relevant F&B POS and management systems
Company Industry: Travel, Hotel & Tourism
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