Software Asset Management Manager - Dubai

Job Description

The SAM Manager will work closely with the IT Procurement Manager to ensure the proper management and tracking of software licenses, without overlapping in the software purchasing process, which remains under the responsibility of the IT Procurement Manager.

Key Accountabilities:

• Manage the Software Asset Management function within the procurement department.
• Develop and maintain processes and policies for managing software assets, including tracking software usage, monitoring compliance, and reporting.
• Ensure that software licenses are effectively utilized and implement strategies to reduce underutilized software or over-licensing.
• Work closely with the respective Procurement Manager to ensure that software purchases are aligned with the companys licensing policies and asset management needs.
• The respective Procurement Manager is responsible for purchasing software, while the SAM Manager is responsible for tracking, compliance, and lifecycle management post-purchase.
• Ensure that software purchased by the respective Procurement Manager is properly tagged and integrated into the organizations SAM system for ongoing management and monitoring.
• Act as the primary point of contact for the Managed Services Partner responsible for handling the day-to-day operations of the License Management Office (LMO).
• Ensure that the managed services partner adheres to agreed-upon service levels, timelines, and quality standards related to license management.
• Manage the deployment and ongoing maintenance of SAM tools and License Tagging Solutions.
• Oversee the monitoring and auditing of software licenses to ensure compliance with vendor agreements.
• Work with the respective Procurement Manager to ensure that all licensing agreements are consistent with organizational needs and cost-efficiency targets.
• Identify opportunities for license optimization, ensuring software usage is aligned with organizational needs, reducing unnecessary renewals or over-licensing.
• Define and manage key performance indicators (KPIs) for the SAM function, focusing on software utilization, cost savings, and compliance.
• Generate and present reports to senior management, highlighting usage trends, optimization opportunities, and any compliance risks.
• Lead the training of relevant teams (e.g., IT, finance, procurement) on the SAM process and the tools being used.
• Promote awareness of software compliance and optimization strategies across departments, ensuring all teams understand the importance of proper license management.
• Process Improvement:
• Continuously evaluate and improve SAM processes to ensure that they are efficient and align with organizational goals.
• Identify and implement automation opportunities within SAM tools and processes.
• Collaborate with the IT department to ensure that proper controls are in place for tracking software across devices and cloud environments.
• Work with IT to ensure that licenses are properly deployed and tracked on company devices.

Qualifications, Experience and Skills:

• Bachelors degree in Business, IT, or related field (Masters degree preferred).
• Minimum of 5-7 years of experience in software asset management, license management, or procurement.
• Strong understanding of software licensing models and experience working with SAM tools (e.g., Snow Software, Flexera, ServiceNow).
• Prior experience working with external managed services providers is preferred.
• Strong understanding of software procurement processes (to collaborate effectively with IT Procurement Manager).
• Proven experience in compliance monitoring, license optimization, and cost management.
• Ability to manage multiple tasks and priorities effectively.
• Strong analytical, communication, and reporting skills.

Personal Attributes:

• Highly organized and detail oriented.
• Strong ability to collaborate cross-functionally with procurement, IT, and business units.
• Strong leadership skills with the ability to mentor and guide a team.
• Ability to handle complex compliance and procurement-related challenges in software asset management.

If this opportunity excites you and aligns with your passions, come embark on a transformative journey with us!