Onboarding Specialist
GTCFX Dubai
Job Description
We're looking for a Onboarding Specialist - Arabic , you will play a crucial role in the Customer Success department, focusing on the Know Your Customer (KYC) process. Your primary responsibilities include meticulously reviewing application documents, ensuring compliance with regulatory standards, and providing exceptional customer service.This role demands a keen eye for detail, excellent communication skills, and a commitment to delivering a positive onboarding experience for our clients.
Key Responsibilities:
- Thoroughly review and analyze customer application documents to ensure compliance with KYC regulations.
- Collaborate with relevant departments to address any discrepancies or issues in customer submissions.
- Maintain a comprehensive understanding of regulatory requirements and updates related to KYC processes.
- Respond promptly and professionally to customer inquiries related to the onboarding process.
- Provide clear guidance to clients on document submission requirements and address any concerns they may have.
- Collaborate with internal teams to streamline communication and enhance the overall onboarding experience.
- Maintain accurate and detailed records of KYC reviews, customer interactions, and issue resolutions.
- Generate reports on key onboarding metrics and contribute insights to improve processes.
- Identify trends in customer feedback and recommend enhancements to streamline onboarding procedures.
Qualifications:
- Bachelor's degree in Finance, Business, or a related field.
- Minimum 2-3 years of customer support experience is required
- Well versed in Arabic and English
- Exceptional attention to detail and analytical skills.
- Strong communication and interpersonal skills.
- Ability to manage time efficiently and work in a fast-paced environment.
- Proficient in using Microsoft Office 365 Tools
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