Telemarketer – Sales Development Representative (SDR)
Job Description
Job Title: Telemarketer Sales Development Representative (SDR)Location: Dubai, UAE
Company: Nuevo Apple Authorized Reseller
Department: Call Center / Inside Sales
Reports To: Sales Manager / Call Center Lead
About Nuevo
Nuevo is a leading Apple Authorized Reseller, delivering tailored technology solutions to SMEs, large enterprises, and government entities across the Middle East. We specialize in helping businesses unlock the full potential of Apples ecosystem through innovative services, flexible procurement options, and a strong customer-centric approach.
Role Summary
We are seeking a driven and articulate Telemarketer (SDR) to join our growing call center team. In this role, you will be responsible for qualifying leads, initiating outbound calls, and transferring warm opportunities to our team of Sales Executives and Account Managers.You will be the first voice potential clients hear, so professionalism, clarity, and enthusiasm are essentials.
Key Responsibilities
Make outbound calls to potential B2B clients based on targeted lead lists.
Qualify prospects based on predefined criteria (e.g., interest in Apple solutions, company size, sector).
Accurately identify customer needs and schedule handoff calls or live transfers to Sales Executives or Account Managers.
Maintain detailed call notes and lead statuses in the CRM (Odoo).
Collaborate with sales and marketing teams to provide feedback on campaign performance and lead quality.
Meet or exceed weekly KPIs for call volume, qualified leads, and successful transfers.
Represent Nuevo and Apple with professionalism, clarity, and product confidence.
Requirements
Proven experience in telemarketing, call center, or SDR roles (B2B experience preferred).
Strong communication and persuasion skills in English (Arabic is a plus).
Familiarity with CRM systems and call tools (experience with Ziwo and Odoo is an advantage).
Comfortable working in a high-activity environment with daily performance targets.
Tech-savvy, with an understanding or strong interest in the Apple ecosystem.
Professional, reliable, and customer-oriented mindset.
What We Offer
A clear performance-based incentive structure, including:
- Monthly bonuses tied to lead quality, call volume, and successful transfers.
- Recognition for top performers and consistent overachievement.
Hands-on training on Apple solutions and professional SDR techniques.
Opportunity to grow into more senior roles within Sales or Account Management.
A fast-paced and collaborative environment focused on innovation and results.
Join Nuevo and help businesses across the UAE unlock the power of Apple. Apply now and become a key player in our inside sales engine.