Global Senior Manager Process Excellence & Innovation

Job Purpose:

The Purpose of the Global Senior Manager Process Excellence & Innovation is to drive continuous improvement and innovation focused initiatives across Freight Forwarding Globally, ensuring focus on continuous improvement, automation & digitalization.

Key Accountabilities:

This role involves working with multiple cross-functional global and regional teams along with external vendors / consultant

• Identify opportunities to implement latest disruptive initiatives aimed at reducing either time, productivity or increase in operations quality across teams
• Implement mechanisms to provide visibility of all innovation and tech projects to leadership
• Develop and manage the technology innovation budget, ensuring efficient allocation of resources to support strategic initiatives.
• Identify opportunities to implement automation tools across businesses impacting the supply chain positively
• Take ownership from initial phase of Pilots (to show proof-of-concept) till launch/go-live
• Automate and optimize Control Tower teams and equip them with digital and innovation-based tools for seamless operations execution and leadership visibility
• Define, audit and implement global processes and standard KPIs/metrics creating a common process of execution across teams and branches
• Work with data analytics and technical teams to build process excellence solutions
• Develop and document Current state and Future state of processes along with business cases on impact for leadership and stakeholder visibility
• Identify and support the development of metrics/measurement tools according to the customer’s requirements and DP World’s capabilities.

Process Excellence and Continuous Improvement Initiatives:

• Identify opportunities for process optimisation and efficiency gains.
• Lead cross-functional teams to implement process improvement projects.
• Monitor and report on the progress and impact of improvement initiatives.
• Provide training and guidance to team members on process governance and process excellence methodologies.
• Foster a culture of learning and innovation within the global air and ocean freight teams.
• Coordinate onboarding new trading partners, including carriers, suppliers, and customers, to enable data exchange.
• Facilitate communication and testing with external partners to ensure compliance with EDI standards.
• Ensure that business impacts of project are properly managed and communicated.

Innovation Initiatives:

• Spearhead implementation of innovative tech and operational excellence initiatives across departments using AI / ML and other industry disrupting solutions
• Design and execute pilot programs and prototypes for testing and validating new technologies.
• Evaluate the feasibility, scalability, and impact of innovative solutions.
• Drive organizational change by championing the adoption of innovative technologies.
• Collaborate with stakeholders to ensure seamless integration of new technologies into existing systems and processes.
• Display deep understanding of technology trends, a proven track record of successful innovation projects, and the ability to drive transformative change.
• Coordinate with internal and external project stakeholders as required.
• Define and follow-up project timelines in order to meet project objectives and customer expectations.
• Monitor and report project status and establish a continuous improvement cycle.

Data Analytics and Automation:

• Identify opportunities for automation and process enhancements.
• Collect, analyse, and interpret data to identify trends and areas for improvement.
• Work with partner teams to develop intelligent dashboards and tools for Global Control Towers and FF stations

Collaboration:

• Collaborate with regional and cross-functional teams to ensure consistent processes and standards are implemented.
• Conduct workshops and initiatives to find implementation opportunities for Process Excellence and Innovation initiatives.
• Engage with stakeholders to gather input and feedback on implemented initiatives to continuously improve and enhance.
• Responsible for the transversal management and leadership of an engaged team, promoting collaboration and ensuring that each is developed and evaluated against goals and objectives aligned, specific, measurable, attainable yet challenging, realistic and time bound.
• Always act as an ambassador for DP World when working; promoting and demonstrating positive behaviours in harmony with DP World’s Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies.
• Perform other related duties as assigned.

Qualifications, Skills and Experience:

• Master's degree in Logistics, Supply Chain Management, or a related field.
• Bachelor’s degree in Information Technology, or a related field.
• Proven experience in business implementation, continuous improvement in the logistics industry.
• Proven knowledge of Process Excellence and innovation initiatives implementation in logistics or freight forwarding industry.
• Strong organizational skills (prioritize, plan, assign and control).
• Project management skills with the ability to plan, execute, and monitor projects.
• Strong understanding of air and ocean freight operations and regulations.
• Goal and team driven, good motivator and facilitator to ensure that set targets are achieved.
• Exceptional communication and leadership abilities.
• 10+ years of experience in managing and delivering digital projects, driving technology-based innovation in large logistics or supply chain organizations with at least 5 years+ in a leadership role.
• In-depth knowledge of emerging technologies such as AI, IoT, blockchain, and data analytics.

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.