Sales Coordinator - Four Seasons

Job description / Role

Employment: Full Time

About Four Seasons

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Successful Four Seasons candidates will be offered a once-in-a-lifetime opportunity rich in personal and professional growth.

Four Seasons Dubai at Jumeirah Beach includes five outlet options - from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms, including 49 suites. Subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green.

Dubai is the second largest of the seven Emirates that make up the United Arab Emirates. Dubai is located on the southern shore of the Arabian Gulf and has a subtropical, arid climate.

• The sales coordinator will support the Director of Sales and Sales Managers in the office by providing assistance in all administrative tasks.
• Handle incoming requests from clients and hotels, act as primary client contact when Sales Managers are out of the office.
• Receive and respond to incoming telephone calls in accordance with Four Seasons standards.
• Correspond via email and telephone with clients regarding inquiries, reservations, and hotel requests.
• Prepare accurate written correspondence including letters, contracts, reports, and emails using MS Word, MS Excel, Golden Sales & Catering, and Outlook.
• Maintain Golden Sales & Catering accounts, including traces, creating and updating bookings, and systems maintenance.
• Complete all weekly/monthly reports (including but not limited to forecast, sales reports, function room occupancy and availability reports, accounts lists, etc.) on a timely basis.
• Assume responsibility to enforce corporate standards, monitor all activity in Salesforce such as consistent account input, correct booking information, and correct use of the system.
• Run all month-end reports associated with corporate month-end and complete the month-end tracking spreadsheets.
• Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and the Planning Committee.
• Field incoming inquiries and distribute them to the proper recipient.
• Manage projects related to sales initiatives such as holiday gifts.
• The ability to perform other tasks or projects as assigned by hotel management.

• Excellent communication and organizational skills.
• Can work efficiently and effectively in a fast-paced demanding environment.
• Works well under pressure, multitasking, and team player.
• Proactive, organized, and customer service-oriented.
• Take prompt action to begin and accomplish assignments.
• Work cooperatively with managers and co-workers.
• Remain calm and professional while working under pressure and handle multiple projects/deadlines.
• Proficient computer skills (including intermediate to advanced proficiency with MS Word, Excel, PowerPoint, Internet research, and ideally experience with CRM or other database) necessary to complete sales and marketing support tasks.
• Preferably knowledge of Opera and Golden Sales & Catering / Delphi.
• Communicate effectively with clients and all levels of management.
• Manage and prioritize work with minimal supervision.

• Work authorization.
• Competitive tax-free salary and service charge.
• End of service gratuity.
• Complimentary full board living accommodation in a high quality staff housing.
• Vibrant fitness facilities including gym and swimming pool.
• Free transportation to and from work.
• Medical and life insurance.
• Paid annual leave.
• Paid home leave tickets.
• Social and sporting events.
• Learning and development programs.
• Career opportunities and international transfer.
• And more.

Schedule & hours

6 days per week over 48 working hours.

Company Industry: Travel, Hotel & Tourism

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