Team Leader - Document Control & Quality Assurance (Emiratization)

Job Description

Key Responsibilities:

Team Supervision & Workflow Management:

• Manage day-to-day operations of document review and remediation activities.
• Allocate work and monitor task progress to ensure timely and accurate completion.
• Guide team members in reviewing corporate, customer, and business banking files in accordance with checklists and standards.

Quality Assurance Process:

• Conduct spot checks and second-level reviews to ensure consistency and compliance.
• Support the Manager in implementing quality control protocols and identifying process gaps.

Stakeholder Coordination:

• Coordinate with relevant business units, compliance teams, and operations to resolve discrepancies or missing documents.
• Escalate high-risk or non-compliant cases to the Manager with appropriate justifications.

Reporting & Documentation:

• Maintain detailed records of remediation progress and QA results.
• Prepare periodic team performance reports, exception logs, and remediation status summaries.
• Review Daily monitoring report to ensure all types of accounts opened previous business day (digital and assisted) docs. are reviewed and confirm.
• Review and confirm daily BPM report and in case of any non- submission case(s) to escalate to respective business unit for resolution

Work Experience:

• Minimum 5+ years of experience in handling of the same role

Education:

• bachelors degree in business management, Administration, Records Management, Information Management or Equivalent.