Business Analyst - Business & Technical Interface

Job Description

This role is instrumental in supporting the customization and optimization of business systems including Zoho applications, Learning Management Systems (LMS), and Accounting platforms.

• Requirement Gathering & Analysis
• Conduct in-depth requirement gathering workshops with business users across functions.
• Translate business needs into comprehensive Business Requirement Documents (BRDs).
• Validate requirements for clarity, completeness, consistency, and feasibility.
• Solution Design Support
• Work closely with the Technical Lead, Developers, and Solution Architect to co-create Functional Specifications Documents (FSDs) and Technical Specification Documents (TSDs).
• Ensure alignment between business expectations and technical design.
• Identify gaps, edge cases, and missing scenarios not foreseen by users.
• Testing & Validation
• Define and document test scenarios, test cases, and acceptance criteria for both Functional Testing and User Acceptance Testing (UAT).
• Participate in system validation to ensure all business requirements have been translated correctly into system features.
• Coordinate UAT sessions, document feedback, and assist in issue resolution.
• Stakeholder Communication
• Act as the liaison between end users and the development team, ensuring continuous alignment and clarity.
• Facilitate stakeholder reviews and ensure sign-off at each critical stage.
• Continuous Improvement
• Evaluate and suggest process enhancements based on usage data and feedback.
• Stay abreast of Zoho capabilities, LMS trends, and emerging best practices.

Requirements

• Strong analytical and problem-solving skills with meticulous attention to detail.
• Ability to convert vague user input structured, testable requirements.
• Excellent documentation and technical writing capabilities.
• Strong interpersonal and communication skills to interact with cross-functional teams.
• Proactive mindset with a strong sense of ownership and accountability.
• Ability to think both functionally and technically.

• Proficiency in requirement documentation tools (e.g., Confluence, MS Word, Lucidchart).
• Working knowledge of Zoho Creator, Zoho CRM, Zoho Books, or other Zoho Suite products.
• Experience or familiarity with Deluge scripting or other Zoho programming languages is a significant advantage.
• Familiarity with JavaScript and one other programming language(Python,Java,C++,etc.) is required.
• Exposure to Learning Management Systems (e.g., Moodle, TalentLMS) and Accounting Software.
• Understanding of SDLC, Agile, and Waterfall methodologies.

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field.
• MBA in Business Analytics, Information Systems, Program Management or Data Analytics is required

• 3 to 6 years of proven experience as a Business Analyst, ideally in mid-sized to enterprise-grade transformation projects.
• Hands-on experience with Zoho Platform customizations/configurations.
• Prior involvement in system implementation lifecycle, including business requirements definition, solution design, testing, and deployment.
• Experience interfacing between business stakeholders and technical teams.

• Zoho Creator/CRM Certified Developer or Administrator
• Certified Business Analysis Professional (CBAP) or PMI-PBA
• Agile/Scrum certifications