Service Account Manager

Job Description

Job Description :

• Build and maintain strong, long-term relationships with existing and potential customers.
• Conduct regular field visits to ensure all services meet high-quality standards.
• Act as the primary point of contact for client inquiries, providing full support throughout the account lifecycle.
• Identify and pursue new business opportunities within existing accounts and potential clients.
• Collaborate with internal departments-such as Customer Service and Product Development-to continuously improve customer satisfaction and service delivery.

• Partner with internal teams to prepare and deliver accurate service quotations to clients.
• Promote and sell products and services to both new and existing customers.
• Manage and perform field service activities, ensuring timely and effective execution.
• Oversee the competency and performance of direct field service team members.
• Drive sales initiatives focused on assigned geographical regions and product lines.
• Safeguard the integrity of product lines and serve as a liaison between field operations, marketing, and product teams.
• Provide technical support and application guidance, including redesign assistance as needed.

• Proven experience in account management, field services, or a related technical sales role.
• Strong interpersonal and communication skills with a customer-first mindset.
• Ability to manage multiple projects and prioritize tasks in a dynamic environment.
• Experience leading field service teams and ensuring compliance with quality standards.
• Technical background or familiarity with products is a plus.