Associate Manager - Account Management
Dubai
JOB TITLE
Associate Manager - Account Management | MAF Retail | Corporate Head Office UAE
ROLE SUMMARY
The Associate Manager – Account Management is part of a dynamic, results-driven commercial organization and plays a key role in scaling Carrefour’s Quick Commerce (Shop-in-Shop) initiative. The role holder will focus on recruiting, onboarding, and managing non-grocery partners such as pharmacies, beauty retailers, flower shops, electronics and specialty retail, ensuring strong operational execution, competitive pricing, and a high-quality customer experience.
ROLE PROFILE
Associate Manager - Account Management | MAF Retail | Corporate Head Office UAE
ROLE SUMMARY
The Associate Manager – Account Management is part of a dynamic, results-driven commercial organization and plays a key role in scaling Carrefour’s Quick Commerce (Shop-in-Shop) initiative. The role holder will focus on recruiting, onboarding, and managing non-grocery partners such as pharmacies, beauty retailers, flower shops, electronics and specialty retail, ensuring strong operational execution, competitive pricing, and a high-quality customer experience.
ROLE PROFILE
- Source, pitch, negotiate, and onboard Quick Commerce partners across targeted verticals (pharmacy, beauty, flowers, electronics, specialty retail).
- Own the full partner lifecycle from lead generation (cold calls, visits, emails) to go-live and post-launch performance management.
- Act as the single point of contact for partners for all commercial, operational, and growth-related topics.
- Prioritize partner acquisition based on customer experience standards, operational readiness, pricing competitiveness, and service quality.
- Monitor KPIs including orders, conversion, cancellations, SLA adherence, pricing, availability, and customer experience.
- Own and coordinate the end-to-end onboarding process, ensuring partners are operationally ready before go-live.
- Work closely with Ops, Tech, Logistics, Legal, and Onsite teams to ensure smooth integration and execution.
- Support the evolution of the Quick Commerce model by contributing learnings from partners and the market.
- Bachelor’s Degree in Marketing, Advertising or Sales
- 2 -3 years of experience in a similar position in Quick Commerce environment
- Strong analytical and technical skills
- Project management skills
- At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
- Work in a friendly environment, where everyone shares positive vibes and excited about our future.
- Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
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