Key Account Manager – Hotel

Industry: FMCG

The manager also tracks sales performance, prepares reports, and collaborates with technical support to expand product listings at assigned hotel accounts.

Job Responsibilities:

• Manage and service assigned Foodservice customers in hotels directly.
• Achieve assigned sales targets and objectives.
• Ensure timely collection of payments from hotel customers.
• Monitor daily sales performance and meet monthly sales goals.
• Introduce and launch new products effectively in the hotel market.
• Identify and address out-of-stock or short-expiry product issues.
• Monitor competitor activities and provide timely reports.
• Follow company procedures and guidelines strictly.
• Generate sales reports (daily, weekly, monthly) with actionable suggestions.
• Maintain and update customer databases.
• Build and maintain strong customer relationships.
• Use technical support resources to increase product listings with key hotel accounts.
• Accept payments and enforce price adherence.
• Maintain regular contact with all customers as per company policy.
• Follow assigned route plans and track sales achievements.
• Manage tenders including tracking dates, products, quantities, and pricing.
• Monitor customer credit status and personal credits daily.
• Ensure on-time deliveries with zero customer complaints.
• Identify potential new customers and business opportunities within the hotel sector.
• Recommend new products to supervisors for distribution consideration.

Key Performance Indicators (KPIs):

Sales & Revenue Performance:

• Achievement of monthly sales targets
• Success rate of new product introductions

Customer Relationship Management:

• Frequency of customer visits
• Customer retention rate
• New customer acquisition

Cash Flow & Collections:

• Collection efficiency
• Follow-up on outstanding payments