Butler - Butler Services
Job Description
Job Description
About Wynn Al Marjan Island:
On schedule to open in the United Arab Emirates in 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.
About The Position
Wynn Al Marjan Island is currently seeking a Butler to join the resort's Butler Services team.
Responsibilities
The primary duties and responsibilities of this role are:
Guest Service & Interaction- Welcome VIP guests warmly and build a discreet, attentive service relationship.
- Provide luggage assistance, including packing/unpacking to luxury standards.
- Conduct suite orientations and ensure guests feel fully comfortable.
- Handle guest requests, reservations, and preferences with accuracy and elegance.
- Anticipate guest needs and proactively elevate their stay.
- Prepare VIP suites before arrival to luxury and Forbes standards.
- Perform detailed pre‑arrival checks and report issues promptly.
- Keep VIP pantries and service areas perfectly stocked and organized.
- Maintain accurate guest preference profiles.
- Complete checklists and handovers professionally.
- Understand resort dining options and make confident recommendations.
- Ensure In‑Room Dining orders are accurate, timely, and well presented.
- Coordinate smooth departures, including bell service and transportation.
- Conduct final suite checks to ensure no belongings are left behind.
- Resolve guest concerns with discretion and urgency.
- Communicate clearly with all departments to ensure seamless service.
- Uphold company standards, attend trainings, and maintain polished presentation.
- Follow strict hygiene and safety protocols.
- Support cleanliness, safety, and sustainability initiatives.
About You
The ideal candidate for this position will have the following experience and qualifications:
- Minimum 5 years of hospitality or luxury guest service experience in a 5-star environment, including at least 3 years in VIP services.
- Proficient in MS Office and Outlook.
- Exceptional VIP level customer service and communication skills.
- Fluent in at least two languages.
- Trustworthy, discreet, reliable, and confident.
- Polished, charismatic, courteous, and naturally guest focused.
- Strong problem-solving ability with composure under pressure.
- Collaborative, adaptable, and responsive in a fast-paced luxury environment.
About Wynn Al Marjan Island's Benefits
We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant sseeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.