Customer Service Representative

Job description / Role

Employment: Full Time

About Us

Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!

Job Purpose

To give customers accurate information concerning local areas of interest, hotel bookings and transportation and any other requests.

Essential Roles and Responsibilities

• Assist customers with all inquiries both store related and non-related and provide directions and information of the store and Dubai.
• Maintain detailed knowledge of the activities of the day and alert the relevant manager to any potential problems.
• Advise on Amber queries and issue gift vouchers.
• Maintain consistent and current tourism information of key occurrences in the city including directions to key points of interest, restaurants, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events.
• Collect new Amber application forms on a daily basis, update customer profiles on allegiance, check if cards were printed and update forms accordingly with correct stamps, update relevant trackers and prepare for driver collection and assist customers & staff.
• Update / log necessary queries on the system & trackers regarding the status of cards and ensure sufficient follow up.
• Explain Amber loyalty program to customers including the benefits, list of participating stores and web card.
• Call Amber customers to collect their cards.
• Print replacement cards for lost cards and explain to the customer that the new replacement card has a new account number; new number will not be active for 48 hours.
• Provide customers their points balance and explain how to use them, expiry date, etc.
• Update the master sheet daily and do a daily stock count and update tracker and replenish all stock at the desk from storage.
• Complete audit once a week and circulate reports as needed.
• Assist with in-store promotions where needed; distributing coupons, updating trackers, explain to customers the details about promotion and send top recruiter for the promotions to management.
• Answering calls both internal and external and providing the required information.

Job Requirements

• English, written, oral, communication - Arabic is a plus.

• High school qualification with computer literacy, numeric and analytical skills.

• 2 - 3 years relevant experience in a similar field.
• Good communication and interpersonal skills.
• Computer literacy.
• Pleasant personality and good grooming.
• Customer service orientation.
• Highly organized with attention to detail.

About the Company

Established in 1979, Al Tayer Group is a privately-held, diversified company with operations in 12 countries in the Middle East and beyond. With over 7,800 employees from 95 different nationalities, the Group has its headquarters in Dubai, UAE.

The Group operates over 180 stores across multiple markets in the Middle East. In addition, Al Tayer Group has investments in commercial real estate, contracting, supply chain management, precision tools manufacturing and travel agency services.

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