Customer Service Representative
HOERBIGER Dubai
Job Description
Your Mission
Do you thrive in customer-focused roles, ensuring satisfaction and operational efficiency As a Customer Service Representative at HOERBIGER, you will be the linchpin connecting customers with internal teams to deliver world-class service. You'll manage the complete sales cycle, coordinate with cross-functional departments, and contribute to process improvements to enhance customer experience and satisfaction.
How you will make a difference- End-to-End Ownership: Manage the full sales process, from RFQs to invoicing and payment collection. Customer Relationship Building: Interact directly with customers to handle inquiries, provide updates, and explore new business opportunities.
- Operational Coordination: Work closely with Sales, Engineering, Operations, and Finance to ensure timely order processing and delivery.
- System Expertise: Proficient in utilizing SAP S/4HANA and Microsoft Office 365 (Word & Excel) for end-to-end process support.
- Proactive Problem-Solving: Address customer claims, ensure timely communication, and collaborate on process improvements.
- Educational Background: Bachelor's degree in Business Administration or Engineering (advantage).
- Customer Service Expertise: 5-7 years in an international setting, preferably in technical sales support or supply chain / customer service.
- IT Proficiency: Advanced SAP / Microsoft Office 365 knowledge.
- Communication Skills: Excellent verbal and written English skills with business email etiquettes; knowledge of Arabic and/or French will be an added advantage.
- Legal and Commercial Awareness: Familiarity with Export & Trade compliance, Incoterms & payment terms
- Teamwork and Organization: A Team player pro-actively supporting the Line Manager on stretch assignments and focus on customer centricity.
- A dynamic work environment with a highly diverse multicultural team.
- A health-promoting work environment, a robust medical benefits cover,
- Opportunities for professional development and learning.
- Competitive compensation and benefits.
- A chance to make an impact in a global organization.
Who we are
Join our global team of over 6,000 colleagues and make a difference every day. Contribute to innovative solutions that save lives, reduce emissions, and drive progress in key industries like energy, automotive, and safety technology. Guided by our core values Pioneering Spirit, Courage, Fairness, and Closeness we are ENABLING CHANGE.FOR A BETTER TOMORROW. With opportunities to grow, learn, and collaborate across 43 countries and more than 133 locations, you'll be part of a culture that values your ideas and your impact. Ready to make a difference Apply today and become part of our journey.
#YouMakeADifference
#HOERBIGER #WeAreHiring #JoinOurTeam #JobOpportunity- A dynamic work environment with a highly diverse multicultural team.
- A health-promoting work environment, a robust medical benefits cover,
- Opportunities for professional development and learning.
- Competitive compensation and benefits.
- A chance to make an impact in a global organization.
OEXNDubai
Job Description
Join OEXN as a Customer Service Representative (FX/CFDs)
Delivering world-class support to clients across the Middle East and India
About Us:
OEXN is a globally regulated FX/CFDs broker offering an extensive range of financial...
Dubai
Identify and assess customers’ needs to achieve satisfaction.
• Cater to client queries by providing accurate data using appropriate communication channels.
• Ensure resolving doubts and queries of customers by providing accurate and suitable...
Al Tayer GroupDubai
skills.
Experience
• 2 - 3 years relevant experience in a similar field.
• Good communication and interpersonal skills.
• Computer literacy.
• Pleasant personality and good grooming.
• Customer service orientation.
• Highly organized with attention...