Customer Service Representative
OEXN Dubai
Job Description
Join OEXN as a Customer Service Representative (FX/CFDs)
Delivering world-class support to clients across the Middle East and India
About Us:
OEXN is a globally regulated FX/CFDs broker offering an extensive range of financial products and services. With a client-first approach and rapid expansion, we are seeking a Customer Service Representative (CSR) to provide exceptional support to our traders and partners in the Middle East and India regions.
Key Responsibilities:
- Client Support: Assist clients via phone, email, and chat with inquiries related to account opening, deposits/withdrawals, trading platforms, and technical issues.
- Onboarding Assistance: Guide new clients through the account setup process and help ensure they understand our trading platforms and services.
- Client Education: Offer product-related information (FX, CFDs, platforms like MT4/MT5), and educate clients on trading conditions, leverage, spreads, and compliance.
- Retention Focused: Work closely with the sales team to support client retention and build long-term relationships with traders and investors.
- Escalation Management: Identify complex issues and escalate to relevant departments when necessary, ensuring timely resolution.
- Compliance Awareness: Maintain a strong understanding of regulatory guidelines to ensure accurate and compliant communication with clients.
- Qualifications:
- Prior experience in a customer support role within a forex, CFD, or financial services environment.
- Strong knowledge of FX and CFD products and trading platforms (MT4, MT5).
- Excellent communication skills in English; Arabic and/or Hindi are highly desirable.
- Familiarity with clients from the Middle East and India.
- Ability to stay calm under pressure and manage multiple client interactions simultaneously.
- Customer-first mindset with a professional and helpful attitude.
- Strong organizational and problem-solving skills.
- What We Offer:
- Competitive salary with performance-based incentives.
- Remote work flexibility.
- Work alongside a passionate, experienced team in a high-growth environment.
- Access to top-tier financial products and tools to help support client success.
- Career growth opportunities in a fast-paced, global fintech company.
Ready to join us email us at [Confidential Information]
Apply now with your resume and a short message about your experience in customer service and the FX/CFD space. Let's grow together!
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