Senior Customer Service Executive
Job Description
House of Shipping provides business consultancy and advisory services for Shipping & Logistics companies. House of Shipping's commitment to their customers begins with developing an understanding of their business fundamentals. .
Currently House of Shipping is recruiting for Sr. Executive-Customer Service for a Leading global freight forwarding company.
Job purpose
responsible for managing and coordinating full commercial and operations transaction of FF business. Will be the primary point of contact for our customers and will work closely with other departments to ensure that all shipments are delivered on time and in compliance with regulations.
Main tasks and responsibilities
Serve as the main point of contact for customers, addressing all inquiries, concerns, and requests in a professional and timely manner
Coordinate with other departments such as operations, logistics, and sales to ensure that all shipments are processed and delivered according to customer requirements and company policies
Prepare and process documentation required for shipments, including bills of lading, customs forms, and insurance documents
Monitor the progress of shipments and communicate updates to customers regularly
Respond to customer complaints and work to resolve issues to their satisfaction
Provide guidance and support to junior customer service representatives
Key interactions (Internal | External)
External: Customers | Vendors |Customers |
Internal:| Operations | Commercial | Sales
Education requirements : Graduate/ Good computer skills (shipping software, EBMS, Tally, related logistics/ shipping/ MS Office - Excel)Language requirements : English Fluent (required)
Background and experience
Min 2 years of experience in customer service, preferably in freight forwarding or logistics
Excellent communication and interpersonal skills
Ability to work effectively under pressure and manage multiple tasks simultaneously
Competencies and Skills
Strong problem-solving and analytical skills
Knowledge of customs regulations and shipping documentation requirements
Proficiency in Microsoft Office and other relevant software applications
Experience using transportation management systems (TMS) is a plus