Field Operations Coordinator
Job description / Role
Job TypeFull Time
Job Location
Sharjah, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Finance, Investment & Asset Management
Company description
NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow.Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action.
That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population.
NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
Job description
Please note this position is open exclusively to UAE nationals.
The field interviewer is responsible for conducting respondent interviews accurately and in a professional manner. Nielsen data collection methods vary by country and project but include face-to-face or telephone interviews. Field interviewers must follow standard procedures at all times and adhere to specified project requirements and timing.
Working week: Maximum 8 hours per day, 6 days per weekLocation: Sharjah & Dubai
Job status: Full-time interviewer
Pay information: Monthly fixed salary
Project management- Conduct interviews in a professional manner and record respondent information and responses accurately
- Understand the requirements of each assigned project including the questionnaire, survey method and support forms
- Execute interviews according to Nielsen standards and project requirements
- Comply with all confidentiality and security requirements
- Make proper introductions when contacting/screening people for a project
- Read the questionnaire script exactly as written
- Ensure all responses and outcomes are recorded truthfully and accurately
- Make every effort to achieve and adhere to assigned project quotas
- Ensure interviewing starts and finishes on the specified dates to meet delivery schedules
- Carry out all interviews during the standard hours of interviewing
- Return all survey materials to the field supervisor at the end of a project (or as requested)
- Respond to queries in a timely manner
- Face-to-face interviews: Ensure ID badge is current and displayed at all times
- Computer assisted personal interviews (CAPI): Fully understand how to use and care for the mobile device, including maintaining a usable battery level and syncing the data after interviewing (or as requested)
- Conduct all interviews and respondent interactions in a professional and courteous manner, leaving respondents with a positive view of Nielsen
- Dress appropriately for the interviewing environment
- Foster honest, two-way communication with end to end coordinators and field supervisors, as well as with other project resources and teams
- Communicate the following to field supervisor in timely and objective manner:
- Concerns regarding training and/or project requirements
- Non-project related queries/issues of concern
- Work-related incidents, including security incidents
- Accurately estimate time, expenses, kilometers/mileage, etc.
- Basic understanding of the field interview process; previous interviewing experience would be an advantage
- Strong communication; good “people skills” and a pleasant manner
- Organized and reliable; strong work ethic and highly motivated
- Detail-oriented; able to easily follow project instructions and field procedures
- Thorough understanding of the related Nielsen SOPs and fieldwork standards
- Good command of local language - Arabic; English (verbal & written) would be an advantage
- Clean, professional appearance with a clear speaking voice
- For CAPI/CATI interviewers: Computer literacy and accurate keyboard skills
- Flexible working environment
- Volunteer time off
- LinkedIn learning
- Employee assistance program (EAP)
- Flexible working environment
- Volunteer time off
- LinkedIn learning
- Employee assistance program (EAP)
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach.With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
Our commitment to diversity, equity, and inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.
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