Sales Operations Coordinator

Job Description

Job Brief

The Coordinator will also play a significant role in Customer Acquisition.

The ideal candidate will be organized, communicative, and capable of managing multiple priorities, ensuring efficiency and reliability in supporting the companys growth.

• Prepare and manage documents related to sales transactions, payments, and deliveries using the CRM.
• Ensure all documents are shared with relevant parties (customers, suppliers, internal teams, etc....) and stored securely in the companys document management system.
• Assist Accounts Department in preparing customer invoices and delivery orders.
• Support the GM and Sales Team with quote preparation, order confirmations, proforma invoices (PIs), and purchase orders (POs).
• Liaise with Accounts, Logistics, and Shipping/Transportation companies to ensure smooth order processing and timely deliveries.
• Follow up with customers on payments and provide status updates on orders and deliveries.
• Handle calls, emails, and customer queries, providing prompt and professional responses.
• Inform clients proactively about unforeseen delays or issues.
• Generate and maintain sales reports, pipelines, and performance tracking.
• Maintain an organized filing system and database of all sales-related documents and records.
• Prepare reports and updates for management as required.
• Assist in customer acquisition by initiating contact with potential new customers in the local market.
• Collate customer feedback and insights to support continuous improvement in sales processes.
• Provide after-sales support and respond to complaints or concerns.
• Ensure the adequacy of sales-related equipment, materials, and office resources.
• Assist the GM and Sales Team with ad hoc tasks and administrative support.
• Manage day-to-day office coordination tasks as required.

• Strong organizational and multitasking abilities.
• Proficiency in MS Office and experience with CRM systems.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Knowledge of logistics/shipping coordination is an advantage.