L&T Retail Trainer & Coach (Arabic Speaker)

Job Description

YOUR MISSION

The Regional Retail Trainer & Coach plays a key role in developing the capabilities, confidence, and performance of Cartier's boutique teams across the MEIAT region. Through impactful learning experiences and coaching programmes, the role supports the consistent delivery of Cartier's client experience and selling philosophy while contributing to commercial performance and business growth.

The role also contributes to the continuous evolution of the regional Learning & Transformation strategy, fostering a culture of learning, excellence, and people development across the network.

HOW WILL YOU MAKE AN IMPACT

• Partner with Boutique Management and the Head of Retail Learning & Transformation to identify development needs and implement targeted learning and coaching plans.
• Collaborate with Commercial teams and key stakeholders to support regional learning priorities aligned with business objectives, client experience standards, and commercial performance.
• Contribute to the regional Learning & Transformation roadmap by identifying development opportunities and supporting the effective transfer of learning into daily performance.

• Deliver onboarding programmes that support the successful integration and development of new joiners across the region.
• Conduct regular follow-up sessions to ensure learning application and performance readiness.
• Partner with HR and Boutique Management to provide learning-related feedback during probation periods.

• Facilitate engaging in-person, virtual, and in-boutique learning programmes across the MEIAT region.
• Deliver sales floor coaching, role plays, and skill-building activities that reinforce client experience and selling behaviours.
• Support the implementation of regional Learning & Transformation initiatives and foster collaboration across the wider Learning & Transformation and HR community.

• Observe client interactions and provide coaching to strengthen selling skills, client experience, and client development capabilities.
• Partner with Boutique Management to support individual development plans and reinforce key behaviours.
• Deliver targeted coaching and feedback that supports service excellence, after-sales care, and overall boutique performance.

• Monitor learning participation and effectiveness through observations, follow-up activities, and performance indicators.
• Leverage learning and retail performance data to identify development opportunities and support continuous improvement initiatives.
• Maintain learning platforms and ensure accurate tracking and reporting of learning activities across the region.

• Fluent in Arabic and English.
• Experience in retail training, coaching, learning & development, or boutique operations, ideally within luxury retail.
• Strong facilitation, coaching, and stakeholder management skills.
• Commercially minded with the ability to translate learning initiatives into measurable business impact.
• Willingness to travel across the MEIAT region.