Field Sales Representative- Packaging & Printing

Job Description

RESPONSIBILITIES WILL INCLUDE:

Engagement and targets:

• Uphold and demonstrate core organizational ethics and values.
• Conduct market and customer needs analysis to ensure that all sales target are met
• Conceptualise new and innovative strategies to achieve sales targets
• Follow up on new sales leads and build detailed sales pipeline with prospective values
• Analyse/recognise potential growth opportunities in the market
• Engage with any appointed distributors and manage channel sales .
• Increase footprint and customer base for the brand in specified area of responsibility
• Actively engage with converters to identify new opportunities
• Actively increase opportunity pipeline for monthly, quarterly and annual sales and maintain a close rate equal to peers/ as per target .
• Provide input to S&OP meetings (discuss forecasts accuracy, slow moving and obsolete stock and identify crisis areas)
• Creates and manages a customer value prop plan for existing and new customers
• Align and execute a strategic sales plan designed to maximize Return on Time Investment within the assigned territory. This includes maintaining a minimum frequency of four customer field visits per day and ensuring all visit reports are updated on a daily basis.
• Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services
• Keeps abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas.
• Conduct sales activities and Extracts value from customer through the use of company tools and training provided
• Take informed decisions and follow necessary approvals regarding terms and conditions of pricing, rebates, COD pricing and discounts.
• Communicate with clients consistently to provide updates on account status
• Monitor overdue balances and support credit control efforts to ensure alignment with corporate financial policies

Customer Service & Commercial Excellence:

• Maintain comprehensive records of all customer interactions, visit reports, contacts and Quip activities within Salesforce.com.
• Provide all necessary inputs to CS team on recording customer complaints within 24hrs of complaint being received
• Update customer price lists, ensuring all modifications are approved and accurately integrated into Avery Dennison's operating systems.
• Manage the end-to-end complaint resolution process, communicating final outcomes and results to the customer.
• Engage in collaboration with the CS and Marketing teams regarding the advancement of regional digital initiatives.

COMPETENCIES REQUIRED:

• Adaptability
• Applied Learning
• Building Customer Loyalty
• Building Partnerships
• Building Trust
• Customer Focus
• Decision Making
• Energy
• Initiating Action
• Managing Work
• Negotiation
• Planning and Organizing
• Sales Ability/Persuasiveness
• Stress Tolerance
• Technical Professional Kno

Pre-Requisite Experiences:

• Minimum 6 years relevant external field sales in a two tiered interaction level (converters and end-users) and customer service experience
• Fluent in English and Arabic Speaking
• Sound knowledge and understanding of print applications including active problem solving of production issues raised by customers.
• understanding of the local UAE market and customer base.