HR Operations Team Lead
Job Description
Key Responsibilities- HR Operations Management
Oversee the end-to-end HR operations lifecycle, including onboarding, employee data management, offboarding, and documentation.
Ensure the accurate and timely preparation of employment contracts, letters, visa documentation, and employee files in compliance with UAE laws.
Manage employee visa processes and other formalities in coordination with PRO and relevant authorities.
Develop and optimize Standard Operating Procedures (SOPs) to ensure efficiency, compliance, and consistency in service delivery.
Maintain and audit personnel records, ensuring data accuracy and confidentiality in both digital and physical formats.- Compliance and Policy Management
Ensure full compliance with UAE Labour Law, WPS regulations and internal policies.
Keep abreast of changes in labor legislation and update HR policies, employment contracts, and the employee handbook accordingly.
Support audits, inspections, and internal reviews by preparing and maintaining required HR documentation and reports.
Promote awareness and understanding of HR policies across the organization through clear communication and guidance.- Payroll and Benefits Administration
Work closely with the Finance team to ensure timely and accurate processing of monthly payroll, including attendance, salary inputs, allowances, deductions, leave encashments, gratuity, and end-of-service benefits.
Ensure WPS compliance and accurate submission of salary files in accordance with UAE regulatory standards.
Manage employee benefits programs including health insurance, air ticket entitlements, leave management, and other company-provided perks.
Resolve employee queries related to compensation, payroll discrepancies, reimbursements, and benefits.- HR Systems and Reporting
Administer and maintain HRIS platforms to ensure system reliability, data integrity, and user accessibility.
Generate and present periodic HR reports and dashboards on key metrics such as headcount, turnover, leave trends, attrition, and compliance.
Utilize data analytics to identify trends and support strategic planning and decision-making by Head of HR.
Drive automation of manual HR processes and support implementation of new HR technologies.- Employee Relations and HR Support
Act as a point of contact for managers and employees for policy interpretation, HR process guidance, and day-to-day operational queries.
Manage employee relations matters including grievances, disciplinary actions, warnings, and conflict resolution, in coordination with Head of HR.
Ensure fair and consistent application of policies and procedures across all levels of the organization.
Foster a positive, inclusive, and respectful workplace environment through proactive engagement.- Employee Engagement and Experience
Collaborate with the Head of HR to conceptualize, plan, and execute employee engagement programs that promote morale, retention, and culture.
Lead initiatives such as recognition programs, wellness activities and team-building events.
Analyze employee feedback and engagement survey results to identify opportunities for improvement and develop targeted action plans.
Act as a trusted advisor and escalation point for employee concerns, providing timely and empathetic support.- Learning & Development
Support the implementation of L&D strategies in collaboration with Head of HR.
Coordinate training needs analysis, maintain training calendars, and facilitate logistics for internal and external learning programs.
Track employee training records, certifications, and learning programs.
Monitor and report on L&D metrics such as training participation, feedback, and outcomes.
Help promote a culture of continuous learning and professional development across the organization.- Team Leadership and Cross-functional Collaboration
Lead, coach, and develop the HR operations team, setting performance goals and fostering a culture of accountability and service excellence.
Promote knowledge sharing, continuous improvement, and a collaborative team environment.
Act as a key liaison between HR operations and cross-functional departments such as Finance, IT, Administration, and Talent Acquisition.
Champion and support organizational initiatives related to employee experience, culture, and operational alignment.
Qualifications
Education: Bachelors degree in Human Resources, Business Administration, or a related field (Masters degree preferred).
Experience:
5+ years of experience in HR
Proven leadership experience managing teams and driving operational excellence.
Technical Skills:
Proficiency in HRIS platforms (e.g., Zoho) desirable
Strong Excel and data analysis skills.
Knowledge: In-depth understanding of labor laws, HR policies, and compliance requirements.
Soft Skills:
Exceptional organizational and problem-solving skills.
Strong interpersonal and communication skills.
Ability to manage multiple priorities and meet deadlines.
Experience in a fast-paced or multinational environment.
What We Offer
A collaborative and dynamic work environment.
Opportunities for professional growth and development.
Competitive compensation and benefits package