(UAE National) Senior Executive - Customer Care & Events

Job Description

Job Purpose:

Ensure a healthy and vibrant business environment ultimately leading to customer happiness and retention.

• :Support the analysis of Customer Satisfaction Index (CSI) results and assist in tracking action plans to ensure closure of identified issues and continuous service improvemen
• tSupport the monitoring and enhancement of the customer journey to ensure a seamless and consistent experience across all touchpoints within Dubai Airport Freezone
• .Provide coordination support for leadership and client engagement initiatives, including Leadership Visits and Get to Know My Client visits, ensuring proper scheduling, documentation, and follow-up
• .Contribute to the planning and execution of business events, networking sessions, and client-focused initiatives in collaboration with internal teams and external partners
• .Support the delivery of client business and growth initiatives, including workshops, awareness sessions, and knowledge enrichment programs aimed at enhancing client journey and retention
• .Contribute to the ongoing development, enhancement, and operational support of platforms such as Power Hub, including vendor onboarding coordination and user engagement activities