Client Relationship Executive

Job Description

Location: Jumeirah Lake Towers (JLT), Dubai

We are seeking a proactive and service-focused Client Relationship Executive to act as a key liaison between our clients, internal teams, and candidates. The ideal candidate will possess exceptional customer service skills, be detail-oriented, and have experience in recruitment support, documentation handling, and relationship management.

Key Responsibilities

• Build and maintain strong, professional relationships with clients through timely communication and service delivery.
• Submit candidate profiles and feedback in an organized and timely manner.
• Act as the primary support to the client team to ensure alignment with client expectations.
• Coordinate and monitor client interviews, including follow-ups for feedback and next steps.
• Ensure consistent and high-quality communication to support a positive client experience.

• Proactively promote suitable candidates to clients based on role briefs.
• Schedule and coordinate candidate interviews with clients.
• Track interview progress, collect feedback from both parties, and support next steps such as offers or second rounds.
• Maintain a smooth and professional experience for all candidates.

• Assist the Immigration Department by managing client-side documentation required for candidate work permit applications.
• Follow up with clients and candidates to ensure timely submission of required documents.
• Maintain up-to-date records of all documentation and application statuses.

• Prepare and send Heads of Terms, proposals, and other required documentation to clients.
• Ensure documentation is accurate, properly stored, and submitted on time.

• Collaborate with the sales team to identify relevant candidate profiles for open positions.
• Coordinate closely with recruiters to ensure effective profile matching.
• Update and maintain the CRM and ATS systems regularly with accurate data and activity logs.

• Bachelors degree in Business, Marketing, Human Resources, or a related field.
• Minimum 2 years experience in client-facing or recruitment support roles.
• Strong background in customer service, with excellent communication and relationship management skills.
• Experience supporting immigration/work permit processes is a plus.
• Familiarity with CRM and ATS systems is required; knowledge of AI tools is an advantage.
• Highly organized, able to multitask and manage time effectively in a fast-paced environment.