Manager - Digital Technology

apartmentArada placeDubai calendar_month 

Job Description

PURPOSE OF THE ROLE:

The Digital IT Manager will bridge the gap between business needs and digital solutions, ensuring seamless integration of technology to enhance business operations, customer engagement, and overall efficiency. This role requires a deep understanding of real estate sales processes, Retail and Hospitality and digital platforms.

PRIMARY RESPONSIBILITIES:

  • Collaborate with stakeholders to understand business objectives, challenges, and digital needs.
  • Document detailed business requirements, workflows, and system specifications.
  • Identify opportunities to enhance operations through digital tools, software, and platforms.
  • Recommend and implement innovative solutions tailored to the real estate market.
  • Work closely with project managers to define project scope, timelines, and deliverables.
  • Track progress, manage risks, and ensure successful implementation of digital initiatives.
  • Document the end-to-end DevOps processes, including CI/CD pipelines, automation workflows, and testing scripts.
  • Assist in the deployment of new digital tools, CRM systems, and property management platforms.
QUALIFICATION
  • Bachelors degree in International Relations, Development Studies, Public Policy, Business Administration, or a related field.
  • Masters degree preferred.
EXPERIENCE
  • Minimum 5-8 years of experience in a Software development or Business Analyst role, preferably in the real estate, property management or leasing industry.
  • Previous experience of mobile/web/integration software development.
  • Previous experience of implementing enterprise document management system.
SKILLS
  • Familiarity with Real Estate management software such as Salesforce or any other tools.
  • Should demonstrate strong business acumen.
  • Experience of integrating loyalty systems to line of business applications.
  • Experience in setting up sales/CRM/Property Handover and Leasing systems.
  • Experience in implementing business process/workflow solutions.
  • Knowledge of any RPA process is an added advantage.
  • Experience in translating complex technical processes into engaging narratives that resonate with technical teams, stakeholders, and leadership.

PREFERRED INDUSTRY EXPERIENCE:

  • Real Estate or Leasing industry.
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