[ref. a32737621] Head of Corporate Services

Job Description

Key Responsibilities:

• Oversee and manage the day-to-day delivery of corporate administrative, licensing renewal, labour & immigration services post company incorporation.
• Be operationally astute, recognise issues, recommend and provide solutions before the point of escalation.
• Ensure compliance with ADGM, DIFC, and other relevant UAE government authority regulations and deadlines.
• Develop and implement operational policies, procedures, and best practices to maintain high standards of service delivery and regulatory compliance.
• Monitor key KPIs and SLAs to ensure performance targets are consistently met.

Team Management:

• Lead, mentor, and manage a team of 20+ professionals, including client service officers, administrative support and PROs.
• Conduct regular performance reviews, training needs assessments, and implement staff development initiatives.
• Foster a culture of accountability, continuous improvement, and customer-centricity within the team.

Client Escalation & Relationship Management:

• Act as the primary point of escalation for high-value or complex client matters.
• Ensure prompt, strategic resolution of client issues and complaints, maintaining long-term client satisfaction and retention.
• Build strong relationships with key clients and stakeholders, including senior managers within ADGM, DIFC and other UAE jurisdictions.

Business Development & Strategic Upselling:

• Identify and lead upselling opportunities within the existing client base (e.g., additional entity set-ups, corporate secretarial services, accounting, tax, VAT, etc.).
• Support proposal development and custom service packaging, aligning operational capabilities with client-specific needs.
• Collaborate with other business units to develop targeted client growth strategies, leveraging operational insight to recommend relevant service enhancements

Thought Leadership & Brand Representation:

• Regularly contribute to industry op-eds, articles, and commentary pieces, positioning the firm as a trusted voice in corporate services, ADGM/DIFC structures, and UAE regulatory developments.
• Represent the company in webcasts, webinars, and panel discussions, sharing insights on operational trends, compliance updates, and best practices in corporate governance and entity management.
• Collaborate with the marketing and communications team to develop and deliver high-impact content and speaking engagements that reinforce the firm's expertise and market leadership.

• Bachelor's Degree in Business Administration, law or a related field
• 4-5 years of experience in a senior operational role within a corporate service provider, private family office or private client law firm
• Knowledge, experience and exposure of UAE Financial & Commercial Free Zones and the UAE's federal regulatory regimes;
• Proven leadership experience managing labour, immigration, and ongoing administration and renewal services for UAE-based entities.
• Commercial acumen and experience in upselling or expanding service lines within existing accounts.