Restaurant Hostess (Arabic Speaker-Fluent in English)
Job Description
Location: Dubai UAEJob Type: Full-time
Department: Front of House
Reports To: Restaurant Manager
Job Summary:
We are seeking a friendly, professional, and well-presented Restaurant Hostess who is fluent in Arabic and English to join our hospitality team. The hostess will be the first point of contact for our guests, ensuring a warm welcome and an exceptional dining experience from the moment they arrive.Your language skills will be essential in communicating with a diverse clientele, especially Arabic-speaking guests.
Key Responsibilities:
Greet guests warmly upon arrival and escort them to their tables.
Manage reservation systems and maintain an accurate waitlist.
Communicate effectively with guests in both Arabic and English.
Provide accurate wait times and monitor guest flow in the dining area.
Coordinate with servers and management to optimize seating and service.
Answer incoming calls, take reservations, and respond to guest inquiries.
Ensure the front of the house is clean, organized, and welcoming at all times.
Assist with special guest requests or needs, ensuring a high level of customer satisfaction.
Handle guest complaints or direct them to the appropriate person for resolution.
Maintain knowledge of menu items, promotions, and special events.
Requirements:
Fluent in Arabic and English (spoken and written).
Previous experience as a hostess or in a customer service/hospitality role preferred.
Excellent communication and interpersonal skills.
Friendly, professional, and outgoing demeanor.
Strong organizational and multitasking abilities.
Ability to remain calm and composed under pressure.
Knowledge of reservation systems (e.g., OpenTable, Resy) is a plus.
Flexible schedule, including evenings, weekends, and holidays.
Benefits:
Competitive salary
Staff meals
Training and career development opportunities
Employee discounts
Positive, team-oriented work environment