Customer Service Supervisor
RTC-1 Employment Services Dubai
Job description / Role
Employment: Full TimePosition Title: Customer Service Supervisor
Employment Type: Full Time
Salary: all-inclusive depending on experience and qualifications
Job Location: Dubai, UAE
About the Client:A premier luxury event planning firm based in Dubai, renowned for crafting exceptional experiences with precision, creativity, and elegance
Job Description:- Lead and mentor the customer service team, distribute tasks based on client urgency, and manage internal conflicts to foster a collaborative team culture.
- Oversee all client communication channels, ensure timely and professional responses, and address critical complaints with empathy while ensuring client satisfaction.
- Schedule client meetings, manage CRM data, redirect inquiries to relevant departments, and collaborate with internal teams to meet client expectations.
- Monitor KPIs, prepare performance reports, make data-driven decisions to address recurring issues, and implement improvement initiatives for departmental growth.
Requirements:
- Open to Arabic female national, 40 years old below
- Bachelor’s degree in business administration, Marketing, Communication, or related field.
- Minimum 3 years of experience in customer service, with at least 2 years in a supervisory role, preferably in events, hospitality, or client-facing industries
- Hands-on experience with CRM platforms (e.g., Zoho CRM, Salesforce, HubSpot) and Microsoft Office Suite
About the Company
RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.
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