Account Executive - Transguard Workforce Solutions

Job Description

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE's most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees!

We are currently recruiting for an Account Executive - Transguard Workforce Solutions to join our Manpower and Mobilization in our HQ, located in DAFZA, Dubai Airport Free Zone.

Scope: The Account Executive is responsible for acting as the day to day/ point of contact for the delivery of the HR services to the assigned key accounts, working with the Account Manager & Senior Manager. Ensure the customers expectations are exceeded with exceptional service delivery standards, ensuring all operations are in line with the standard operating procedures.

• Coordinate with payroll and billing team to ensure accurate and on time payroll processing and invoicing across all client accounts managed
• Contract profitability review & identifying areas of growth within their client accounts
• Basic understanding of revenue and costing to be able to draft costing sheets
• Identifying new business opportunities within existing accounts and pitching additional services to clients

• Drafting, reviewing and negotiation client contracts, annexures and addendums under the supervision of Account manager
• Developing and maintaining relationships with clients to understand their staffing needs to provide tailored solutions, and meeting clients regularly
• Provide excellent customer service by ensuring day-to-day operations are delivered within the agreed timeframes, sharing updates/trackers while following internal processes and compliance
• Work closely with support teams to ensure the smooth delivery of the following HR services to the end client; recruitment and hiring, employment visa (new, renewals, cancellations), passport and visa services, payroll services, onboarding and offboarding, disciplinary and performance management, Oracle workflow and processing and ad hoc HR requests

• Understand and coordinate the day-to-day running and maintenance of each account; this includes Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs) and establish / monitor Key Performance Indicators (KPIs) for the contracts
• Liaise with WFS HR Admin team for new hirings, offer/employment contract issuance, visa renewals, medical insurance, ad hoc request, visa cancellations, passport and residence visa expiry and keep close attention to their immigration status and potential absconders
• Liaise with Payroll team for salary and full & final processing as per agreed timelines

• Keeping up to date with industry trends and competitor activities to stay ahead in the market
• Problem solving for any issues which may arise or any areas of potential risk and highlight to Line Manager as necessary
• Solution orientated and ability to provide insights into continuous improvements for smother workflow
• Participate in Continuous improvement initiatives to bring efficiency and savings

• 2 years of HR outsourcing experience in a customer-facing role
• Excellent communication skills required
• Written and verbal proficiency in English is essential
• Strong problem-solving skills
• Strong MS Office skills essential
• Experience with issuing quotations, tracking purchase orders, payroll, and invoicing
• Teamwork and collaboration experience essential
• Ability to take direction and apply processes into day-to-day activities
• Experience in SAP Ariba, Oracle and/or Salesforce would be an advantage
• Additional languages are beneficial
• Valid UAE drivers license and own car would be an advantage