Customer Service Representative New - Dubai

This role requires excellent communication skills, problem-solving abilities, and a strong commitment to delivering outstanding customer experiences.

• Respond to customer inquiries via phone, email, chat, and in-person interactions.
• Provide accurate, valid, and complete information about products and services.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Process orders, returns, and exchanges efficiently.
• Maintain customer records and update account information as needed.
• Work closely with other departments to resolve customer issues.
• Identify and escalate complex issues to appropriate personnel or departments.
• Meet personal and team performance goals, including customer satisfaction metrics.
• Stay informed about company policies, procedures, and promotions to better assist customers.
• Create reports & dashboard which display relevant metrics that can help improve the business
• Support the facility management team to ensure all locations are in optimal condition
• Develop and implement efficient customer service workflows and operational processes to improve response times and reduce errors.

• High school diploma or equivalent; a bachelor’s degree is a plus.
• Previous experience in customer service, call centers, or a related field preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and ability to handle challenging situations with patience and professionalism.
• Proficiency in using ODOO ERP, Monday, customer service software, CRM systems, and Microsoft Office Suite.
• Claim management
• Ability to multitask, prioritize, and manage time effectively.
• A customer-centric attitude with a passion for helping people.
• Knowledge of high end and luxury products within the furniture industry.

• Full-time position with potential for evening, weekend, or holiday shifts.
• Work may involve prolonged periods of sitting and using a computer.
• Fast-paced, team-oriented work environment.