Customer Service Representative
Job description / Role
Employment: Full Time
Key Responsibilities- Answer general customer inquiries through calls, chats, and emails until the inquiry is closed.
- Review orders daily for potential fulfillment issues and address any identified problems.
- Manage customer accounts, including assisting customers with information regarding their order history, returned shipments, order status, and all other standard requests received.
- Maintain customer service log, tracking all incoming inquiries and detailing customer requests, product defects, shipping errors, etc.
- Maintain awareness of our process and KPIs and an understanding of performance evaluation relating to calls and KPI calculations.
- Interact with other agents and Customer Experience team members on a daily basis, sharing information and knowledge on customers' feedback and concerns.
- Work with Operations to address and resolve store issues.
About the Company
The Apparel Group is a global fashion and lifestyle brand conglomerate residing on the crossroads of a modern economy - Dubai, UAE. The mercurial growth in the last 17 years has been by acquiring a host of world class fashion labels from around the world - Nine West, Tommy Hilfiger, Kenneth Cole, Aldo & Tim Hortons just to name a few.
Today the group caters to thousands of eager shoppers through its over 1530 stores, 75 International brands and employing 12,000 multi cultural staff in over 4 continents. Apparel believes in turning dreams in to reality and we give everyone - our customers, our stakeholders, our employees - an equal opportunity to do so.
Apparel group has carved its strong presence not only in the UAE, Kuwait, Qatar, Bahrain, Oman, and Saudi Arabia but opened thriving gateways to market in India, South Africa, Poland, Singapore, Jordan, Indonesia, Thailand and Malaysia. Additionally, clear strategies are in place to enter emerging markets such as Hungary, Pakistan, Egypt and Philippines.
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