Manager - Document Control And Quality Assurance
Dubai Islamic Bank Dubai
Job description / Role
Employment: Full Time
Key responsibilities
Strategic & leadership responsibilities:Develop and implement the document remediation and QA strategy aligned with bank-wide compliance and data governance goals.
Act as the key point of contact for senior management, compliance, internal audit, and regulators regarding documentation and file quality.
Lead a cross-functional team including officers and team leaders dedicated to file review, verification, and remediation activities.
Operational responsibilities:Oversee the end-to-end document remediation lifecycle, including identification of gaps, checklist validation, file correction, and exception handling.
Manage quality assurance reviews to ensure completeness, consistency, and regulatory readiness of KYC, credit, and legal documents.
Coordinate with Business Banking, Corporate, and Risk teams to resolve exceptions and enforce policy adherence.
Process & compliance management: Define and enforce standardized checklists, control mechanisms, and escalation procedures.
Monitor adherence to internal policies, central bank guidelines, and international compliance frameworks (e.g., FATCA, AML, KYC).Identify and drive process automation or digitization opportunities for document handling and archival.
Competencies and skills
Technical competencies- Bank systems knowledge, MIS generation and analytics
- Regulatory and compliance knowledge
- General business knowledge
- Knowledge in various monitoring tools
- Knowledge of customer support processes
- Knowledge of document remediation mechanism
- High attention to detail and accuracy in document handling
- Familiarity with Excel and digital file management system is a plus
- Good organization and time management skills
- Strong knowledge of document control policies and regulatory standards
- Excellent communication, stakeholder coordination, and team management skills
- Advanced knowledge of Excel, reporting dashboards, or DMS systems
- Act with ownership
- Empower to decide
- Share knowledge and work as one
- Engage customer
- Building trust
- Flexibility
- Maintain transparency and communicate to share
Company Industry: Finance, Investment & Asset Management
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