Operations Manager

Job Description

Job Purpose

The role also involves leading the technical and support teams, solving issues quickly, and ensuring smooth and successful event delivery.

• Ensure timelines, budgets, and quality standards are met.
• Close liaison with internal departments (sales, marketing, production).
• Crisis management and high-level problem-solving during events.
• Create detailed project plans and timelines.
• Collaborate and coordinate with vendors (Venue, Contractors, AV, Shipping, etc.).
• Oversee venue setup, floor plans (including booth allocations), and logistics.
• Ensure legal and safety compliance (permits, insurance, etc.).
• Lead post-event evaluations and reporting.
• Supervise and monitor the technical support team, ensuring effective performance and alignment with organizational goals.
• Analyse team responsibilities and distribute tasks effectively.
• Generate various reports to support decision-making and operations.
• Manage the logistics and operations of events, including venue setup, stands design validation and audiovisual, staging and lighting during events.
• Coordinate with DWTC (Dubai World Trade Centre) for permits, operations and approvals.
• Collaborate with official stand contractors and relevant stakeholders for stand design approvals and logistics.
• Support the interaction and coordination between all parties involved in event execution
• Ensure tech checks and on-site tech support are in place.
• Oversee setup/teardown schedules.
• Ensure all events meet health, safety, and legal standards.

Education:

• University degree in a relevant field i.e Events Management, Business, Communications)

Experience:

• 58 years of hands-on experience in event operations, preferably within large-scale exhibitions or conferences

Key Skills:

• Proven leadership and team management
• Excellent multi-tasking and time management under strict deadlines
• Strong project planning and crisis management skills
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Strong reporting and analytical capabilities

Additional Competencies:

• High attention to detail and organizational skills
• Effective communicator and collaborator
• Solution-oriented mindset with the ability to remain calm under pressure
• Familiarity with health, safety, and legal compliance in event environments
• Experience coordinating with venues like DWTC and external contractors
• Ability to manage tech support logistics, including audiovisual and staging setup