Customer Care Representative
Job description / Role
Employment: Full Time
Overview
To welcome the customers in a courteous manner, answer phones efficiently, and provide the necessary support in order to enhance customer comfort and satisfaction until they are attended to by the relevant personnel.
Job Requirements
Education/Certification and Continued Education- High school certificate
- 1-2 years relevant experience
- Customer service skills; certification is an advantage
- Exposure to multicultural environment
- Well groomed with pleasant personality
- Excellent communication skills
Responsibilities
Functional Roles and Responsibilities- Be part of the telemarketing activities during campaigns.
- Provide efficient and courteous handling of present customers or over the phone; provide necessary information, service booking, and guidance.
- Provide an efficient and courteous welcome to service customers by arranging to seat them comfortably and keep them comfortable until they are attended to by the service advisor.
- Direct the customer to the relevant advisor who will attend to them.
- Call customers to get follow-up feedback on their visits to ATM.
- Arrange for the customer to be attended to at a quick pace to reduce waiting time and enhance customer satisfaction.
- Support the reception in managing the courtesy vehicles.
- Ensure cleanliness and hygiene is maintained in the reception area and essential housekeeping standards are adhered to represent an appropriate corporate image.
About the Company
Established in 1979, Al Tayer Group is a privately-held, diversified company with operations in 12 countries in the Middle East and beyond. With over 7,800 employees from 95 different nationalities, the Group has its headquarters in Dubai, UAE.
Al Tayer Group operates leading, quality-focused businesses in automobile sales and service, luxury and lifestyle retail, perfumes and cosmetics distribution, engineering as well as interiors contracting. The Groups portfolio includes several of the worlds leading brands such as Armani, Bvlgari, Banana Republic, Ford, Ferrari, Gucci, Gap, Harvey Nichols and Maserati.The Group operates over 180 stores across multiple markets in the Middle East. In addition, Al Tayer Group has investments in commercial real estate, contracting, supply chain management, precision tools manufacturing and travel agency services.
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