Account Manager - Facilities Management

Job Description

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAEs most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees!

We are currently recruiting for an Account Manager Facilities Management to join our Integrated Facilities Services Team in our HQ, located in DAFZA, Dubai Airport Free Zone.

Scope

To manage the assigned portfolio of key contracts/clients ensuring the services are delivered as per contractual terms and contracts are performing above sold margins. Maintain and strengthen the client relationships, ensure client satisfaction/retention by understanding the client needs and objectives by providing solutions and services in line with those particular requirements and oversee the FM operations of multiple/assigned contracts.

• Maintain contract profitability above sold margins.
• Reporting and management of overall contract portfolio contractual service delivery and P&L.
• Ensure profitability of the contracts are met as per the budget/targets, and drive improvement in financial performance.
• Plan, budget and forecast revenue in line with business target.
• Explore further business opportunities with the client; Manage the team structure and develop it as required to ensure the operations run smoothly and within budget.
• Identify and record continuous improvement initiatives - process improvement or cost improvement.
• Oversee projects service delivery performance and ensure the SLA/KPIs are met without any penalties/deduction.
• Investigate with the Senior Manager the reason why any expected gross profit on the contract is not met. Explore &aposmanagement solutions&apos to address the concerns.
• Responsible for developing the business growth of the account; Implicitly understand the commercial aspects of the contract and manage the service delivery within the boundaries of the contracts and against the sold solution resources budget.
• Add value to the clients business by either presenting with initiatives that drive down costs, or complementing their objectives by proposing initiatives in line with their business goals.
• Develop and maintain client relations to achieve 100% client retentions.
• Review and submission of commercial/technical proposals to clients on renewals, adhoc projects etc.
• Mobilization/Demobilization of contracts
• Ensuring invoices are raised and submitted on time for all contracts in coordination with central FM and finance team.

• Liaise with relevant stakeholders within the group such as commercial, legal, procurement, finance, HR as required.
• Conduct weekly/monthly meetings with the client to discussion deliverables and drive improvement in performance for all contracts.
• Develop a good working relationship with the client and hold regular client meetings to ensure the smooth running of the contract.
• Undertake periodic site visits to view staff performance and discuss and resolve any issues raised by the client regarding the quality of service and implement corrective actions.
• Plan ahead and agree with the client for any new staff requirements to meet any future peaks and troughs.
• Plan mobilization of staff according to agreed timescales with the client; Arrange site specific induction and training of new staff.
• Work with demand planning team to ensure manpower planning is done efficiently and resources are always available.
• Assist the bids/solutions team in bidding for new tenders and renewals of existing contracts.
• Staff performance reviews and succession planning.

• Monitor resource utilization to ensure that the right number and talent are available for delivering service as agreed contractually.
• Develop and monitor SLAs and ensure that they are aligned to service delivery, client expectations and supplier expectations/service partners to achieve quality service delivery, effective supplier relationship management and profitability.
• Monitor and control execution of FM contracts, review the preventive and corrective maintenance programs and supervise the implementation of employees through reviewing reports on contractual service delivery.
• Spot checking as appropriate to ensure the provision of quality maintenance works to the facilities.
• Review and upgrading of SOPs in line with the service delivery and best industry practices.
• Oversee the FM contract service methodologies aligned with sold solution.
• Regular review of CAFM implementation and utilization contract wise.
• Strategic planning and implementation of value added services.

• Drive energy management projects on the contract by identifying opportunities for improvement and seeking guidance from the energy manager.
• Introduction and Integration of latest technology as per the current market trends.
• Developing and submitting case studies to solutions team on implemented projects and contracts.
• Review submission and implementation of Yearly roadmap to clients on value added services.
• Implementation of Sustainable FM practices/services in line with SDGs and client visions.

Selection Criteria:

• Bachelor/Master of Engineering/Science in Mechanical, Electrical, Electronics, Mechatronics Engineering or Equivalent.
• Technical Knowledge of FM standards and processes.
• Certification preferred such as CFM, PMP, IOSH, NEBOSH and member of FM bodies such IFWM, BIFM, MEFMA Etc.
• Minimum experience of 12 years or above on management and service delivery of structured contracts (Where standard SLA/KPI applicable) where 5 years or above as position of Manager handling multiple contracts.
• Strong knowledge of commercials and contractual P&L.
• Driving license is mandatory.
• Strong soft skills such as MS Word/Excel/PowerPoint and report writing skills.
• Ability to interpret design and as built drawings of MEP, structural and Architectural.
• Strong analytical and interpersonal skills.
• Management and delivery of Multiple FM contracts including soft and hard services FM contracts.
• Experience of handling various types of facilities such as Residential, commercial, Master Communities, retails, Banking, shopping malls, Universities, Royal Palaces, schools etc.
• Strong Communication and interpersonal skills.