Operations Officer

Job Description

Input DDA registration, amendments, and cancellations, generate payment or any other tasks related to DDA system.

Process of all after-sales service requests cater to our customers banking requirements and deliver as per agreed SLA/TAT.

Prepare all customers letters (LL, NOC, Clearance, Mortgage Release, AECB, , etc.) and follow up with the signatories to obtain signature and register the letter in the system.

Handle all the loans closure requests received from branch networks, call Centers and/or other banks by completing required system entries.

Prepare all the mortgage release docs and the collateral handover acknowledgment to Customer/ADIB and follow-up with the concerned teams to receive the signed acknowledgment form.

Register all transactions related to evaluation fees based on Home Finance products.

Register / reconcile all transactions in Nostro / Internal Accounts related to Home Finance product with Finance Department.

Process customers deferment requests and ensure the EMI is released.

Update customer details on the AECB system as per instructions received.

Provide timely responses to internal teams (Customer Service, Call Center, Admin, Collection, Risk, Legal, Audit, Finance, Treasury, IT) for operations-related inquiries.

Coordinate with external stakeholders (banks, insurance providers, archival vendors, etc.) to support customer operations.

Liaise with ITD to log and follow up on system-related issues.

Maintain accurate collateral records of all Home Finance customers and update collateral inventory logs accordingly.

Flag any incidents to the Dept head and support follow-up actions as directed by the line manager.

Adhere to requirements / guidelines provided by internal stakeholders such as Compliance/Risk/Audit and escalate any issues that require attention in processing loans in case of deviations observed to the Director / Head of Home Finance Operations.

Prepare reports on declaring insurance (Car, Par and Life) to be sent monthly to the line manager for review and confirm.