Client Account Manager
DotZero Dubai
Job Description
Company Description
DotZero is a tech development and staff augmentation partner that supports startups and enterprises in building, scaling, and growing with confidence. Through our unique build, run, and handover model, we have successfully delivered tech solutions for leading startups in the region, including Careem, Retailo, Zofeur, Carzaty, STC, and Allianz Care.We offer in-house talent managed offshore, providing companies with flexible and affordable access to exceptional engineers, product managers, and designers. As a strategic product partner, we work alongside founders to drive growth, and we are also active investors in the ecosystem, investing in over 70 companies we&aposve helped build.
Role Description
Client Account Manager will be responsible for building and nurturing client relationships, driving new business opportunities, and managing a portfolio of 10-15 clients primarily in the UAE and Saudi Arabia. This role involves leading the full client engagement process, including drafting proposals, negotiating and closing deals, and ensuring high client satisfaction.Reporting to the VP of Sales & Marketing, the Client Account Manager will handle both acquisition and retention, collaborating with delivery teams to deliver value, resolve issues, and identify growth opportunities in a competitive offshore IT market.
Qualifications- Bachelor&aposs degree in Computer Science or related fields
- 5-8 years of experience in account management, product management, or client-facing roles within technology or consulting industry, with a proven track record in drafting proposals, closing deals, and managing offshore models.
- Demonstrated success in B2B sales cycles, client retention, and upselling, ideally with UAE/Saudi Arabia clients in enterprise Staff Augmentation or startup Tech Team Builds.
- Technical knowledge of IT concepts, such as iOS development, SaaS platforms (e.g., React, Node.js, AWS), and agile methodologies, to effectively scope proposals and communicate with clients and internal teams.
- Strong problem-solving abilities, with experience handling escalations, negotiating contracts, and driving revenue growth.
- Fluency in English; proficiency in Arabic is a plus
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