Technical Account Manager

Job Description

About the Role

Youll bridge product, engineering, and business, ensuring client success from both a technical and revenue impact perspective.

• Own and manage client-facing technical channels (e.g., Telegram, Slack), providing timely and accurate support on API usage, trading logic, infrastructure, and product behavior.
• Proactively identify and address clients pain points through systematic problem-solving, both independently and in collaboration with internal teams.
• Work closely with BD and RM teams to accelerate client onboarding and help drive trading volume and revenue growth.
• Support clients in understanding our product suite, from API and network integration to liquidity and settlement flows.
• Act as a trusted advisor, translating complex technical concepts into actionable solutions.
• Continuously learn and stay up-to-date with evolving crypto exchange features and infrastructure.

• Strong technical background with a solid understanding of financial products, particularly APIs and network architecture.
• Bilingual fluency in Mandarin and English, you must be able to effectively communicate with Chinese-speaking clients and internal teams.
• Familiarity with crypto exchange operations and trading workflows is essential.
• Proven ability to break down complex technical and business problems into clear, actionable solutions.
• A revenue-minded approach: you think beyond the technical layer and consider how your work drives client engagement and business outcomes.
• Highly motivated, resilient under pressure, and always striving to exceed expectations.
• Strong team player with a collaborative mindset and proactive communication skills.

• Be part of a high-growth crypto company serving institutional clients globally.
• Work with an experienced and supportive team across product, engineering, and BD.
• Contribute directly to client success and platform growth.

Apply now or reach out directly to learn more. Lets build the future of trading together.