[ref. j202121] Concierge Supervisor - Mandarin Oriental
Job description / Role
Employment: Full Time
About the role
Mandarin Oriental Downtown, Dubai is looking for a Concierge Supervisor to join our Concierge team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the worldu2019s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.
With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury residences and 259 rooms and suites.
Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.
About the job
Based at the Mandarin Oriental Downtown, Dubai within the Concierge Department, the Concierge Supervisor is responsible to help the Chief Concierge to supervise the Concierge team who provides luxury services to all guests and colleagues. The Concierge Supervisor will have the best knowledge of Dubai, providing personalized recommendations and arrangements that enhance the overall guest experience.Concierge Supervisor reports to Chief Concierge.
Key responsibilities- Lead, train, and supervise the Concierge team, managing daily operations, schedules, performance, and adherence to FLHSS&E standards.
- Provide a warm and personalized welcome to guests, engaging in meaningful conversations to capture preferences and enhance guest profiles.
- Assist guests with directions within the hotel and provide accurate travel information for destinations outside the property.
- Respond promptly to all guest requests and needs, coordinating services such as transportation, deliveries, and reservations.
- Monitor valet parking and contracted limousine services, ensuring quality control and suggesting improvements as needed.
- Maintain accurate records of guest activities, stay informed on hotel events and local happenings, and collaborate closely with the Front Office and PBX teams.
- High school diploma or equivalent, with a minimum of 3 years experience in a 5-star hotel and at least 2 years in a Concierge role within a luxury environment.
- Strong knowledge of MS Office, GoConcierge, and Hotsos; pre-opening experience is a plus, and prior work in Dubai is essential.
- Excellent English communication skills, both verbal and written; Arabic language skills are an added advantage.
- Proven ability to understand and anticipate guest needs, delivering superior customer service with professionalism and care.
- Strong leadership and motivational skills, with a track record of effectively managing and inspiring a team.
- Highly organized and detail-oriented, able to multitask and adapt in a fast-paced setting, with the physical ability to stand for extended periods and work varied shifts.
- Learning & development: Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow continuously.
- MOstay: When you work as hard as our colleagues do, itu2019s important to take time off. As a member of the MO family, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Health & colleague wellness: Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Colleague comfort and convenience: Benefit from comfortable accommodation, duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
- Competitive salary and benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.
Weu2019re fans. Are you?
Job Function: Customer ServiceCompany Industry: Travel, Hotel & Tourism
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