Program Manager

Job Description

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

We are on the lookout for a highly talented and self-motivated Program Manager to join us on our journey in advancing the technological world through innovation and creativity.

Job Summary: The IT Program Manager is responsible for defining objectives, planning, executing, and monitoring all assigned IT projects / programs within the Group. The Program Manager will manage end-to-end delivery of large / strategic projects / programs within agreed timelines, scope, and budget.

Key Responsibilities: -

Project Planning:

• Define project scope, goals, and deliverables in collaboration with senior management and stakeholders, ensuring technical feasibility.
• Identify all phases, activities, and efforts needed to complete the project.
• Perform resource planning to identify all resources required to complete the project successfully.
• Develop comprehensive project plans and establish baselines to track progress.

Project Execution:

• Acquire resources and coordinate the efforts of team members and external consultants/contractors to deliver according to the plan.
• Direct and manage project development throughout its life cycle: initiation, planning, execution, closure.
• Ensure that projects are delivered on schedule, within scope, and approved budget.
• Monitor and control the quality of deliverables throughout the project life cycle.
• Ensure smooth coordination within various teams in Group IT to deliver quality solutions within agreed timelines and cost.

Project Monitoring and Control:

• Define and collect metrics to track project progress and ensure deliverables are in compliance with agreed quality measures.
• Track and manage defects and fixes wherever necessary.
• Manage project dependencies and critical path.
• Identify, manage, and mitigate project risks throughout the project lifecycle.
• Monitor the project budget and ensure project deliverables are within the agreed budget.

Communication and Reporting:

• Develop the communications methodology, frequency, and method.
• Effectively communicate project expectations to team members and project stakeholders in accordance with the agreed communication method and frequency.
• Lead stand-ups and Project Board/Steer Co. meetings.
• Develop and deliver progress reports, proposals, requirements documentation, and presentations.
• Present project status to the business owner and stakeholders.

Risk and Change Management:

• Ensure that project and change management processes are carried out in alignment with governance processes such as the use of project management tools, processes, methodologies, etc.
• Proactively manage changes in project scope, identify potential pain points, and devise and implement contingency plans.
• Manage overall compliance with Legal, Audit, Risk Management divisions, as well as compliance with external and Central bank regulations with respect to electronic and mobile banking solutions along with the Business Owner.

• Responsible for optimal conflict resolution within the project team.
• Organize workshops, including the selection of venue, creation and provision of materials, selection, and invitation of attendees.
• Ensure that all team members have the required information and resources to carry out their tasks effectively.
• Monitor the team's work time and timesheets on a daily basis.
• Ensure the timely renewal of resources contracts.

• An Overall experience of more than 10 years with a minimum of 8+ years as a Project Manager preferably with exposure in a Banking/Financial institution.
• Managed individual complex strategic projects / programs valued over AED 10 Million.
• Managed a cross-domain team of over 30-40 members.
• Experience in directly interacting with EXCO / CXO members.
• Outstanding team-building, communication and presentation skills.
• An in-depth understanding of Project Management framework (waterfall and Agile), planning, monitoring, and reporting within a large multi-faceted organization and a proven track record of delivery.
• High level of attention to detail, organized, structured way of thinking and delivery.
• Strong interpersonal, people management, and facilitation skills with the ability to secure buy-in and bind people to proactively support project delivery.
• Experience of complex change management programs/business transformation and strategy execution.

Why Us: -

• Our company is extremely diverse with 165 nationalities represented.
• We offer the opportunity to work with colleagues across the globe.
• We offer a virtual-first work environment, promoting a good work-life integration and real flexibility.
• We offer comprehensive benefits for all employees.
• We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect.

Equality & Opportunity for All: -

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.