Market Program Manager, Risk Prevention

Job description / Role

Employment: Full Time

Responsibilities

You coordinate between product managers, operations teams, and policy specialists to actually get things done.

What you will be doing:

• Bridge community & cross-functional teams - Leverage deep market, cultural, and language knowledge to translate community insights into action for product, policy, government relations, communications, and legal.
• Proactively identify regional risks, prioritize high-impact opportunities, and ensure community needs inform global trust and safety roadmaps.
• Proactive risk identification & program management - Routinely analyze market health and operational data to spot trends, surface known and emerging risks, and determine root causes.
• Lead root-cause analyses and feedback loops, especially from society pillar teams to uncover gaps and drive improvements in product, policy, process, and tooling.
• Develop and own the regional safety roadmap, ensuring visibility of all sub-regional and market-specific risk-mitigation projects.
• Strategic roadmapping & execution - Design clear cross-trust and safety market roadmaps: identify potential harms, set priorities, and coordinate with relevant teams to implement containment and preventative strategies.
• Program-manage regulatory compliance measures for new or evolving market-specific regulations.
• Lead trust and safety efforts during key high-risk events (elections, regulatory milestones, crises), partnering with non-trust and safety stakeholders for sustained response.
• Rapid response & ongoing events - Support rapid response during unplanned high-risk incidents, coordinating across government, operations, and policy teams.
• Assume ownership of protracted ongoing events, driving coordination, status reporting, and stakeholder alignment.
• Cross-functional engagement & communication - Manage regular sub-regional and market updates and roadmapping sessions with cross-functional partners.
• Act as the senior trust and safety representative in regional forums, ensuring community perspectives shape decision-making.
• Build and maintain trust with government relations, public policy, communications, and legal leads to accelerate escalation mitigation and policy decisions.

Qualifications

Minimum qualifications:

• 5+ years leading complex, cross-functional programs—especially with government relations, public policy, communications, and legal.
• Fluency in both Arabic and English.
• Deep knowledge of MENA socio-political dynamics, languages, and regulatory landscape.
• Proven track record using data to identify risks, prioritize initiatives, and measure impact.
• Hands-on experience with content moderation, high-risk event management, or related policy areas (e.g., extremism, hate speech, minors' safety).
• Ability to represent trust and safety at a senior level, build credibility with external stakeholders, and drive alignment without direct reports.
• Strong verbal and written skills; comfortable in ambiguity and adept at rallying diverse teams around shared goals.

About the Company

TikTok is the world's leading destination for short-form video. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Our employees lead with curiosity, and move at the speed of culture. Combined with our company's flat structure, you'll be given dynamic opportunities to make a real impact on a rapidly expanding company as you grow your career. We have offices across Asia Pacific, the Middle East, Europe, and the Americas – and we're just getting started.

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