[ref. a15118318] Customer Service Executive Support - Dubai

Job Description

Customer Service Executive Support

Rather than directly handling client cases, the executive serves as a coordinator and bridge across departments, helping create a smooth and professional client journey.

The ideal candidate will be detail-oriented, organized, and proactive in maintaining communication flow. This is a vital role that ensures every client query, lead, or feedback is properly managed and reaches the right team without delay.

• Receives new enquiries and ensures they are acknowledged promptly.
• Directs prospects to the appropriate team for scheduling, follow-up, and introductory discussions.
• Acts as the first touchpoint for sales-related queries, ensuring smooth handover to the sales team.
• Helps reconnect prospects or lost opportunities by ensuring they are reassigned for follow-up.
• Ensures all enquiries linked to sales are passed to the right team member without delay.
• Supports the flow of information so the sales process remains organized, consistent, and accurately tracked.

• Provides a channel for clients to reach account management without handling cases directly.
• Directs queries related to renewals or ongoing services to the correct account manager.
• Ensures that account-related interactions are logged and routed appropriately.
• Supports the account management team by coordinating communication handovers.

• Acts as the first receiver of operational queries from clients.
• Passes issues and requests to the relevant operations team member for resolution.
• Ensures that every enquiry is documented and followed through by the assigned team.
• Helps keep communication streamlined between clients and the operations team.

• Receives and records queries related to accounting matters.
• Directs clients to the accounting team for clarification or support.
• Ensures that accounting enquiries are properly logged and tracked for follow-up.
• Supports the accounting team by ensuring smooth communication flow.

• Encourages clients to share their experience without directly managing the review process.
• Directs review opportunities to sales, account management, operations, and accounting teams.
• Helps coordinate feedback so it reaches the right department for acknowledgment.

• Assists with light administrative tasks such as handling documents, basic office supplies, grocery needs, phones, or inventory whenever required.

We Value:

• Integrity & humility in every interaction.
• A collaborative, team-player mindset.
• Strong multitasking ability and attention to detail.

Why Join Choose UAE:

• Dynamic Operations Environment: Engage in the full spectrum of business setup services in the UAEideal for those who thrive in hands-on operational roles.
• Impactful Role: Directly influence the success of our clients businesses by ensuring smooth and compliant service delivery.
• Commitment to Growth: Benefit from professional training, merit-based promotions, and ongoing learning, including free Masterclass sessions.
• Startup Culture: Be part of a vibrant, agile team that values innovation, collaboration, and customer-first service.
• Work-Life Balance: A supportive workplace that emphasizes fairness and mental well-being.

Not the Best Fit If:

• You prefer traditional corporate roles with rigid structures and limited scope.
• You are uncomfortable with frequent client interaction, calls, and follow-ups.
• You lack strong people skills and the ability to handle diverse client needs.

At Choose UAE, youll play a central role in helping entrepreneurs establish and grow their businesses in the UAE. This role is tailor-made for those who are passionate about operations, client success, and delivering end-to-end business setup solutions.