Customer Support Executive

Company: Boxman Global Logistics

About Us

Boxman Global Logistics is a leading freight forwarding and logistics company in the UAE, providing tailored solutions in Express Courier, Air Freight, Sea Freight, Road Freight, Customs Brokerage, Warehousing, and E-commerce Logistics. We pride ourselves on delivering excellent customer service and building long-term client partnerships.

Role Overview

We are looking for a Customer Support Executive to be the first point of contact for our clients, ensuring seamless coordination of shipments and superior customer experience. The ideal candidate will have strong communication skills, attention to detail, and a customer-first mindset.

• Handle customer inquiries through phone, email, and digital platforms in a professional manner.
• Coordinate with Operations, Sales, and Finance teams to ensure timely and accurate shipment handling.
• Track and update customers on shipment status, delays, and resolutions.
• Maintain accurate records of customer interactions, complaints, and feedback.
• Assist in preparing quotations, invoices, and related documents when required.
• Ensure service standards and KPIs are consistently met.

• Bachelor’s degree or equivalent (logistics or business preferred).
• 2–3 years of customer service experience, preferably in logistics, freight forwarding, or courier industry.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Proficient in MS Office; experience with CRM systems (Zoho preferred) is an advantage.
• Fluency in English is required; additional languages (Arabic, Hindi, Tagalog) are a plus.

• Competitive salary package with performance incentives.
• Training and career development opportunities.
• Professional and collaborative work environment.
• Exposure to international markets and customers.