[ref. z5057921] Operations Executive (Query Processing) - 6 months Contract

Job Description

Location Dubai

Salary Depending on Experience

Length Six-month fixed term contract (scope to extend)

Working hours/days 8 hours, 5 days a week (Saturday will be working, 1 weekday will be off)

Qualifications:

• Must have your own spouse, Golden or company visa with a valid NOC letter
• Must have your own medical insurance
• Graduate in Accounting or Business
• Minimum 2 - 4 years experience in the retail financial services industry
• Candidates should have experience in a Bank (outsourced resource), Fintech or Exchange with WPS+CBFTs related experience.
• Able to work with tools like Confluence, Jira and other Project tools
• Ability to work independently and under tight deadlines and time pressure
• Good interpersonal and communication skills
• Good command of spoken and written English
• Understanding of Payments processing (cross border payments and domestic payments)
• Able to handle communication (written and verbal) with Correspondent/Partner Banks and Service Providers.

Key responsibilities:

• Perform daily reconciliation of transactions processed through company Channels as per procedures and DOI / Reconciliation Policy and report any open issues from reconciliation to relevant internal and external stakeholders.
• Manage transaction queries (all types of transactions) and follow up on query resolutions as per internal process.
• Escalated unresolved queries to Line Manager through a periodic reporting process.
• Prepare and submit daily MIS and reports to Line Manager
• Ensure all communication is responded completely, comprehensively and immediately. In cases where response cannot be prepared immediately, suitable holding response is forwarded with reasonable timelines for completion.
• Participate in team meetings and ensure implementation of agreed action points.
• Attend nominated classroom trainings and complete e-learnings on time.
• Participate in the implementation of key projects and perform a lead role in functional /operational aspects of the Projects.
• threats through ongoing training and professional development activities.