Front Desk Receptionist
Job Description
Company Description
Located in the Barsha Heights district of Dubai, facing Sheikh Zayed Road, the dusitD2 kenz hotel is an upscale and contemporary hotel catering to both business and leisure travelers. The hotel is strategically positioned next to Dubai Internet City Metro Station, with easy access to major destinations such as Dubai World Trade Centre, Dubai International Airport, Dubai Marina, and Dubai Mall.Featuring 237 rooms and suites, an executive floor, a rooftop pool, a spa, and a fitness center, dusitD2 kenz hotel offers unique dining options at its restaurants, Ostro and Wise Kwai, providing guests with Mediterranean cuisine and Thai market street food experiences.
Role Description
This is a full-time on-site role for a Front Desk Receptionist, located in Dubai. The Front Desk Receptionist will be responsible for greeting visitors, managing phone calls, handling clerical duties, and providing excellent customer service.Additional tasks include managing reservations, answering inquiries, and ensuring a welcoming and efficient front desk experience.
Guest Reception - Greet guests warmly upon arrival, ensuring a positive first impression. Efficiently handle check-ins and check-outs, adhering to established procedures.
Customer Service - Provide courteous and professional assistance to guests, addressing inquiries and resolving concerns promptly. Offer information about hotel facilities, services, and local attractions.
Reservation Management - Assist with room assignments and coordinate special requests.
Communication - Maintain clear and effective communication with guests, colleagues, and other hotel departments. Handle telephone calls, emails, and in-person inquiries with professionalism.
Administrative Tasks - Complete necessary paperwork and record-keeping related to guest interactions. Handle financial transactions, including processing payments and providing receipts.
Collaboration - Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests and maintain a smooth operation.
Problem Resolution - Address and resolve guest issues and complaints with tact and efficiency. Escalate complex issues to management when necessary.
Product Knowledge - Update himself with the hotel product knowledge as well as the local community events
Upselling - Promote hotel amenities and services to guests, encouraging additional bookings or purchases.
Qualifications- At least two years of experience in hospitality
- Strong Communication and Customer Service skills
- Experience in handling guests and customer inquiries
- Ability to multitask and prioritize tasks effectively
- Proficiency in MS Office suite and basic computer skills; knowledge in Opera would be an advantage
- Fluency in multiple languages is advantageous